Make your mark for patients
We are looking for a Medical Customer Relationship Manager (CRM) who is innovative and agile to join us in our Go-to-Market Europe team, based in Brussels, Belgium or Slough, UK.
About the role
Drive the medical strategy execution, enabled by CRM. Lead the Veeva CRM evolution for Medical Affairs across therapeutic areas and provide future proof training for CRM users.
Who you’ll work with
Customer facing and non-customer facing, medical and management teams, at country and regional levels.
The Intercontinental region includes the Americas (excluding the US), the Middle East, and Asia Pacific and countries like Japan, China, Turkey, with affiliates and partners across these areas.
What you’ll do
Co-creating, building and delivering of the Medical CRM roadmap incl. business requirement ownership.Build and maintain an active medical network incl. management, within your responsible geography (global OUS).Creation and execution of training programmes and materials for cross functional Engagement Plans, Medical Insights and CRM related topics for all medical field users.Effective Medical Science Liaison targeting & segmentation by utilization of Veeva Link & other data sources.Support Medical Omni Channel and “Next Best Action” preparation and implementation.Driving data quality processes to support accurate reporting and analyses.Leading a strong collaboration model with service partners like Insight to Impact , digital technology and external vendors.
For this position you’ll need the following education, experience and skills
Good understanding / experience with Medical Science Liaison (MSL) roles incl. how line management operates.Solid expertise in understanding CRM functions, dependencies, and ability to demonstrate these to others.Strategic thinking: ability to develop and implement CRM strategies while understanding how CRM aligns with broader business goals.Creative mindset: ability to think out of the box in terms of future requirements/innovationsEffective communication capabilities which include ability to challenge and influence.Interest in working with data and analytical capabilities.Ability to design and execute training programs.
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.
Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.
As an Equal Opportunity Employer, we are open to all talent, and adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.