This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

TheCustomerServicesRepresentative reporting to the CompoundingCustomerService Manager is responsible to provide support to Sandyford customers, to whom Baxter provide critical therapies and healthcare products.The role will involve developing customer relations with hospitals supporting the Customer Service team and liaising with Production, Warehouse & Distribution. This role requires attendance to the Baxter Deansgrange office Monday to Friday.Essential duties and responsibilitiesTheCustomerServicesRepresentative is accountable and responsible for the following activities:Maintain accurate and current customer information.Manage order/query receipt through group email inboxProcess Orders through the order entry systems promptly and accurately in a deadline driven environmentMonitor any manufacture rejections/backorders as they arise, and ensure that the customer is advised of the status of unfulfilled ordersEnsure that supporting documentation is available asrequiredCommunicate requirement to issue credit / debits where necessaryEffectively manage returns in accordance with Baxter returns policyRespond promptly to all queries from customers or colleagues, relating to product or serviceEnsure complaints are appropriately recorded, addressed and resolved.Provide reports & information e.g. missed order opportunities concerning customers.Manage all internal and external stock levelsReview and update of SOP and introduction of new SOP as appropriateAbility to be cross trained on areas of CompoundingCustomerserviceSupport Customer Services Manager, recommend process improvement and assist with implementation of new processes and integration activitiesCompliance to GoodManufacturingPractices(GMP), Good Documentation Practices (GDP), Environmental Health & Safety (EHS), Regulatory and Corporate Requirements as applicableSupport the development of acultureof continuous improvement within BaxterAny other tasks or activities required by the business deemed relevant to this role as the business model changesEducation and/or experienceExperience in a customerfocused environmentExperience working inateam based environmentBackground in GoodManufacturingPractices(GMP) is desirable, but not necessaryCustomerfocus with aprovenability to deliver excellent customer serviceSkillsExcellent organizational skills & attentiontodetailExcellent written and verbalcommunication/interpersonalskillsExcellent problem resolution skillsAn ability to work inateamenvironment and independentlyAbility to manage a wide range of tasks simultaneously and prioritize workload“What are some of our benefits of working at Baxter?CompetitivetotalcompensationpackageProfessionaldevelopment opportunitiesHighimportanceplacedonworklifebalancePensionHealthInsuranceLife AssuranceBaxter is committed to growing and developing their workforce – you can read more about our specific values here https://www.baxter.com/careers/inclusion-diversity.We will ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to requestaccommodation.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.