POSITION SUMMARY STATEMENT:

Performs a variety of clerical tasks involving direct patient contact, assisting assigned medical department in providing outstanding patient care and services.

MINIMUM QUALIFICATIONS:

Education, Experience or Equivalent Combination:

Graduate from an approved medical assisting or medical office assisting program or equivalent work experience.

Licensure/ Registration/ Certification:

NA

Knowledge, Skills, and Abilities:

Basic computer/keyboarding skills required.

Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and ensure safety of patients.

Strong verbal communication, human relation, listening, telephone etiquette, and handwriting skills required.

Knowledge of medical terminology and anatomy also required.

Possesses ability to proficiently operate the following pieces of equipment: Telephone, Personal Computer utilizing word processing software, and Photocopier.

PREFERRED QUALIFICATIONS:

Education, Experience or Equivalent Combination:

NA

Licensure/ Registration/ Certification:

Medical Office Assistant Certification

Knowledge, Skills, and Abilities:

Possesses ability to promote and maintain good patient relations and patient confidentiality.

ESSENTIAL DUTIES: 

(15-30%) – Screens and directs calls to appropriate persons. May relay messages back from care clinicians to patients, hospitals, pharmacies, and nursing homes seeking advice or assistance.

Monitors the Message Center to ensure that all Department Assistant and other designated messages as assigned have been addressed according to policy: Urgent Messages within 2 hours; routine messages within 4 hours.

(5-15%) – Schedules patients for routine appointments, consultations, surgery, or special test procedures as requested by clinician.

(5-15%) – Receives and/or responds to requests for new or refilled prescriptions under clinician’s direction.

(5-15%) – Compiles and prepares routine medical and non-medical correspondence and recurring reports, under supervisor or clinician direction.

(5-15%) – Orders appropriate patient charts for care clinician review.

(5-15%) – Provides various support to nursing staff as needed. This may include, but is not limited to, such items as cleaning and stocking exam rooms, assembling/disassembling instrument trays.

(10-20%) – Establishes and maintains departmental records, files and logs, and related paperwork.

(1-5%) – May perform quality checks on various equipment such as autoclave.

(5-15%) – Obtains or furnishes answers to routine questions and inquiries.

(1-10%) – Performs other tasks as assigned.

*Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

ORGANIZATIONAL EXPECTATIONS:

Values

All colleagues are expected to live our values: 

Excellence: We strive for the best results and always look for ways to improve.

Compassion: We care and show empathy and respect for each person.

Partnership: We are strongest when we work together and with those we serve.

Integrity: We are open and honest, and we keep our commitments.