**Job Description:** The Clinical Engineering (CE) Equipment Service Coordinator provides system-wide coordination of medical equipment service requests and answers customer calls expediently and accurately. Assists in scheduling CE technicians to respond to emergent and non-emergent calls for service. Ensures efficient and accurate collection of call metrics for response time, uptime, and turnaround time. **Shift Details: Mon to Friday 8:30 AM to 5:00 PM** **Essential Functions** + Interacts with CE leadership and internal/external customers to identify improvement opportunities. + Assist in scheduling and participates in supplier service contract business reviews. + Evaluates workflows, service request dispatch processes, and assures service level compliance. + Ensures accurate data and information is entered into the computerized maintenance management system. + Provides oversight of Authorized Service Providers (ASP) to capture field service reports and service quality. + Develops strong customer relationships and serves as the interface between the end user and service providers. + Proactively identifies the needs of the stakeholders and implements customer specific solutions. + Provides input with regards to service contract management and performance monitoring. + Participates in service coordination including calls for service, purchases order generation, and review of service invoices. + Implements best practice models for inventory management using continuous improvement principles. **Skills** + Communication (written and verbal) + Customer Service + Value Analysis + Project Management (intermediate skill) + Regulatory Compliance + Computerized Maintenance Management + Continuous Improvement + Individual Development **Qualifications** + Five years of work experience in the complete management of equipment service contracts required. + Proven experience maintaining effective working relationships with co-workers and suppliers required. + Three years of experience working with accounts payable and supplier invoice review required + Experience with negotiating contracts, value analysis, and customer service is preferred. **Physical Requirements:** **Physical Requirements** + Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. + May have the same physical requirements as those of clinical or patient care jobs when the leader takes clinical shifts. + For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing, and reading signs, traffic signals, and other vehicles. **Location:** Lake Park Building **Work City:** West Valley City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.46 - $25.74 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions subject to close without notice.