Hours: Day/Evening/Night

PRN: As needed

This is a 100% Onsite Role

General Summary

Facilitates the communication process between providers and Limited English Proficiency (LEP) patients and their families by providing medical interpretation services and translation of written medical communications. Assists providers with all communications of medical information, including but not limited to consents, patient assessments, explanation of all medical procedures and treatments to ascertain through careful questioning, ensuring the patient understands the explanations and instructions they have received.

Duties and Responsibilities

Maintains confidentiality as required by HIPAA, WellSpan policy and adhere to the Medical Interpreter Code of Ethics.Generates reports in Epic; use reports to round with patients in hospital settings and to provide services in off-site settingsAssists the Limited English Proficiency (LEP) patients and their families in coping with illness and the associated stress by interpreting and translating medical instructions and procedures. Documents encounters in Epic.Assists LEP patients with completion of various healthcare forms as needed with the corresponding department.Provides emotional support by listening to patient and family concerns and communicating with the clinical care team for additional clarification.Translates written communications and materials from the targeted language to English and from English to the targeted language.Serves as a liaison between patients and healthcare providers. Communicates providers' recommendations to patients. Strong medical terminology vocabulary preferred.Educates staff on resources available for limited English proficient patients and the importance of language services in conjunction with system policies to maintain compliance for accreditation and licensure.Serves as a cultural broker so that a comprehensive and culturally sensitive assessment may be performed.Assists in the development and presentation of training programs designed to enhance the employee's understanding of the cultural needs of LEP patients. Help WellSpan become a model of cultural proficiency.Obtains instructions and clarification from other interpreters to provide follow up services to patients and their families.Provides cross-coverage for emergency situations, time off, and other staffing needs. Is willing to work beyond normal working hours, on weekends and holidays as needed, on shifts other than the one hired, and to perform on call as needed or required.

Travel Requirements:

Estimated Amount: - Subject to travel as assigned.

Qualifications

Minimum Education:

High School Diploma or GED RequiredCertificate Program Preferred orAssociates Degree Preferred

Work Experience:

1 year Experience in interpreting in a medical setting. Required

Courses and Training:

Medical Interpreter Certification Training within 180 days RequiredCertificate from an Accredited 40-hour Medical Interpreter Training Program. Upon Hire Preferred

Knowledge, Skills, and Abilities:

Fluent in reading, writing, speaking, and translating English and targeted languages.Medical terminology.

Benefits Offered:

Comprehensive health benefitsFlexible spending and health savings accountsRetirement savings planPaid time off (PTO)Short-term disabilityEducation assistanceFinancial education and support, including DailyPayWellness and Wellbeing programsCaregiver support via WellthyChildcare referral service via Wellthy You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.