Job Summary: The Medical Lab Assistant performs preanalytic specimen collection, identification, order entry, verification, specimen handling and communication duties.  Receives phone calls from internal and external customers.  Triages calls appropriately or relays messages to staff in an accurate and timely way.  Demonstrates proficiency in operating multiple electronic applications used for scheduling appointments, ordering tests, obtaining test results, messaging, recording patient information, etc.  These services may be provided for both the LLUMC and LLUCH hospitals.  Performs other duties as needed.

Education and Experience: High School Diploma or GED required. One year of experience in a high complexity medical lab performing specimen collection, pediatric collections, and computer data entry preferred.

Knowledge and Skills: Possesses excellent dexterity and analytic skills.  Ability to plan and organize technical work, manage workload, operate technical instruments and equipment, input data and type.  Possesses clear speaking abilities in English.  Ability to use available resource material independently to resolve and document challenges constructively.  Possesses excellent and effective verbal and written communication skills in English matching the style to the message and the audience.  Maintains excellent interpersonal relationships with all customers (e.g., staff, patients, vendors).  Provides staff and management with timely information, constructive and actionable feedback.  Fosters cooperation and collaboration, actively solicits opinions from others, builds respect and trust.  Explains and teaches.  Responds to guidance constructively.  Detail oriented.  Able to reason and solve problems effectively.  Able to organize work, to service multiple requests and tasks at one time, while maintaining quality and a professional manner.  Self motivated and works well with minimal direction.  Articulates logical and well-founded arguments that support conclusions.  Demonstrated history of increasing responsibility.  Consistently demonstrates adequate skill in pediatric phlebotomy resulting in acceptable specimens for assays. 

Licensures and Certifications: California Phlebotomy Technician certification (CPT1) required. Basic Life Support (BLS) certification issued by the American Heart Association required. Valid driver’s license required.