RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.

This is a full-time position working 40 hours, Monday- Friday 8:00am-4:30pm and flexible as needed.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

Screen/confirm and prepare daily schedule.  Answers phones and handles calls in an efficient and friendly manner Fields calls appropriately for center associates Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information Organizing office supplies and assisting with general office clean up Research and provide information on all implanted devices to technologists Maintains supply of patient information sheets Request outside related images to be sent thru hospital pacs system Faxes reports, and medical release forms as requested

(20%) Insurance

Verifies with central scheduling insurance accurate Verifies insurance authorization has been done by provider central schedulers. Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(20%) Scheduling

Reschedules patients within hospital scheduling book as needed Enters and submits patient exam orders Verifies orders match exam schedules Schedules referrals and ensures proper authorizations are obtained Schedules add on patients Processes requests for image orders and CDs from referring physicians and patients Maintains an up-to-date and accurate database on all current and potential referring physicians

(5%) Performs other duties as assigned