Accountabilities: The MOA is part of a team that assists the internal call center (located at our Cedar Knolls and Summit locations), scheduling patients and assisting where needed. + Manages incoming phone messages (80-140 calls per day) + Assists with Internal Call Center Operations such as appointment scheduling, routing calls to appropriate teams within the EPIC EMR system, triaging patient symptoms to assist with prioritizing urgent appointments. + Exceptional customer service skills, the ability to work in a team environment and the ability to multi-task is essential. + Interviews patients for case histories prior to appointments. + Schedules and coordinates appointments. + Accurately updates and maintains patients' health records. + Verifies insurance coverage and assists the billing department with processing claims. + Communicates test results to patients when directed by physicians or nursing professionals. + Ensures contacting patients regarding appointments, answering billing questions. + Assists patients with re-scheduling appointments and other scheduling issues. + Performs other related duties as assigned. + Work with highest confidentially and abide HIPA compliance Required: + High School diploma or GED Preferred: + EPIC experience preferred + Computer Literacy preferred + HS Diploma or equivalent + Associates degree in Medical Office Management, Business, or related field. + 3+ year of experience in a medical office environment or relevant area. + 2+ years' administrative experience