Medical Office Specialist – Behavioral Health Access Call Center (Open & Promotional) Print (https://www.governmentjobs.com/careers/sanmateo/jobs/newprint/4794626) Apply  Medical Office Specialist – Behavioral Health Access Call Center (Open & Promotional) Salary $5,934.93 - $7,423.87 Monthly Location Belmont, CA Job Type Full-Time Job Number E420AS Department Behavioral Health and Recovery Services Division Behavioral Health and Recovery Administration Opening Date 01/17/2025 Closing Date 1/30/2025 11:59 PM Pacific Bargaining Unit 37 + Description + Benefits + Questions Description San Mateo County Health is seeking well qualified individuals for the position of Medical Office Specialist- Behavioral Health Access Call Center. Medical Office Specialists, under general supervision, provide difficult, technical, complex or specialized medical office support to County outpatient, ancillary, medical records and other direct patient care and treatment areas. This is the technical specialist level in the medical office support series. Responsibilities include the performance of complex, technical or specialized medical office support work requiring the regular use of independent judgment and initiative. Incumbents may function as the only office support for an off-site outpatient facility. There is currently one regular vacancy at the Behavioral Health Access Call Center located in Belmont, CA, and work is mostly remote. Incumbent will occasionally be in office for meetings, IT issues, trainings and audit preparation. The schedule is Monday – Friday from 8 a.m. – 5 p.m. The position will work directly with the Patient Services Supervisor to manage the day-to-day tracking of referrals and calls to the Access Call Center. This position will answer calls, provide guidance and support with resources and workflows to administrative staff, and assist Supervisor in ensuring appropriate staffing for the Access Call Center. Medical Office Specialists oversee and personally perform a variety of medical office administrative details; organize and maintain departmental and client files/records; research and assemble information from a variety of sources; verify insurance eligibility; utilize basic business data processing principles; data entry into electronic health records and specialized spreadsheets; enter and retrieve data; operate standard office equipment; and act as a call center phone representative to assist client and provider calls. The ideal candidate will have experience: + Working in a call center. + Performing specialized medical office support work. + Using Word and Excel spreadsheets. + Welcoming and registering clients and family members via phone. + Speaking with community providers regarding local resources. + Verifying insurance eligibility. + Multi-tasking various assignments. + Keeping track of mandated timeliness to care. + With in-depth Avatar use for business operations. + Using Avaya phone systems + Proficient with Avatar and electronic health record documentation. + Understand and implement new protocols and procedures and training staff accordingly. + Exhibiting excellent organizational skills including setting priorities and meeting standard call center wait times. + Providing support to culturally diverse clients and staff. + Demonstrating excellent verbal and written communication skills with clients, staff and outside organizations. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications Knowledge of: + Office administrative practices and procedures, including filing and the operation of standard office equipment. + Basic business data processing principles and the use of word processing or personal computing equipment. + Medical terminology as related to office support work. + Policies and procedures related to the medical treatment or screening area to which assigned. + Proper form for typed materials. + Business arithmetic, including percentages and decimals. + Correct English usage, including spelling, grammar and punctuation. + Record keeping principles and procedures. Skill/Ability to: + Perform technical, specialized, complex or difficult medical office support work. + Organize, prioritize and coordinate work activities. + Read, interpret and apply rules, policies and procedures. + Organize, research and maintain patient and general office files. + Establish and maintain effective working relationships with those contacted in the course of the work. + Compose routine correspondence from brief instructions. + Make arithmetic calculations with speed and accuracy. + Use initiative and sound independent judgment within established guidelines. + Operate standard office equipment, including a word processor, personal or on-line computer, and centralized telephone equipment. Note: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: One year of journey-level office support experience in a medical office setting OR two years of general clerical or office assistant experience. Application/Examination Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: January 30, 2025, by 11:59 p.m. PST Application Screening: February 4 , 2025 Combined Civil Service Panel/Departmental Interviews: February 12 & 13, 2025 About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. Talent Acquisition Contact: Yvonne Alvidrez (011725) (Medical Office Specialist - E420) Please visit https://www.smcgov.org/media/100206/download?inline= for a complete listing of all benefits for this classification. Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change. NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws. As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you. County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked. 01 IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses. + I have read and understand this important information. Proceed to supplemental questions. 02 Describe in detail your experience providing customer service, including any experience working in a call center. Include your title, your responsibilities and length of time in position. 03 Describe an experience in which you encountered a client or family member who appeared to be unsatisfied, frustrated, or irate. Include the situation, the steps you took to address the situation and the outcome. 04 Describe your experience verifying insurance eligibility and the different systems you use to acquire this information. Include your level of proficiency. Required Question Employer County of San Mateo Address County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663 Phone (650) 363-4343 Website https://jobs.smcgov.org Apply Please verify your email address Verify Email