About the company

Join Zennya Health, Southeast Asia’s most dynamic and exciting tech company dedicated to creating a new healthcare system that is digital, data-driven and patient-centric. Our mission is to deliver quality, affordable, and accessible health and wellness care.

Due to the rapid growth of the company, we are in urgent need of a Medical & General Operations Specialist.

The role requires a combination of organizational skills, communication abilities, and a proactive approach to problem-solving in a dynamic operational environment.

Duties and Responsibilities

Customer & Partner Assistance

Provide assistance to customers and business partners through various communication channels (phone, chat, email). Address customer & partner inquiries, concerns, and issues promptly and professionally. Offer guidance on app features, services, and troubleshooting.

Field Staff Support

Assist field staff (healthcare professionals, wellness experts) with onboarding processes, job matching, and ongoing support. Act as a liaison between field staff and internal teams, ensuring effective communication and issue resolution.

Driver Assistance

Support drivers by addressing queries, providing information on routes, and assisting with any operational challenges. Collaborate with the logistics team to optimize driver schedules and routes.

Job Monitoring

Monitor and track the status of all ongoing operations and jobs through the app's platform. Ensure that jobs are progressing smoothly and intervene as necessary to address any delays or issues.

Operational Efficiency

Work to enhance operational efficiency by identifying bottlenecks, streamlining processes, and implementing improvements. Collaborate with cross-functional teams to implement best practices for overall operations.

Communication

Facilitate clear communication between service providers, customers, field staff, and internal teams. Relay important information, updates, and changes in operational procedures.

Documentation:

Maintain accurate and organized documentation related to operations, including how-to guides and incident reports.

Problem Resolution:

Address and resolve operational issues promptly, working collaboratively with different stakeholders to find effective solutions. Implement preventive measures to reduce the recurrence of common issues.

Performance Metrics:

Monitor key performance indicators (KPIs) to assess the effectiveness of operations.

Feedback Collection:

Collect feedback from customers, service providers, and staff to identify areas for improvement. Use feedback to make data-driven solutions for enhancing the user experience.