Job Descriptions: Salary: $28.65 - $34.37, depending on experience! Benefit Highlights: + Employee annual raises when meeting or exceeding job expectations + Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents. + 17 days PTO per year + 11 Paid Holidays + Retirement Plan with 6% match + Fantastic work/life balance + Opportunities for career advancement The Medical Patient Services Supervisor is responsible for leading the Medical Patient Service Representatives team in the day-to-day clinic functions. This position is responsible for ensuring patient flow functions run smoothly with an emphasis on 'team-based' care and focuses on the development, revision and implementation of policies and procedures. Medical Patient Services Supervisor + Supervise day-to-day operations of the medical front office across all CDIH facilities. + Direct Lead Medical Patient Service Representatives to ensure proper staff coverage and required breaks & lunches are provided. + Supervise and conduct onboarding/training of department personnel. + Oversee patient workflow and ensure calls are handled in a timely and professional manner, as needed. + Develop, implement and own the front office teams' policies and procedures to ensure standardization and efficiency between sites. + Understand, educate and train staff on maintaining appropriate boundaries with patients and referral triage of patients to appropriate clinical staff. Required Experience: QUALIFICATIONS: + High School diploma or equivalent. + Minimum 3 years’ experience with healthcare facility. + Minimum 2 years’ of previous supervisory experience working with multiple departments. + Minimum 3 years’ experience with Medi-Cal insurance eligibility, including Medi-Cal, Medicare, workers’ compensation, auto insurance and private insurance. + Minimum 3 years’ experience with an EHR, preferably EClinicalWorks or similar EHR About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. With clinics located in Auburn, CA and Grass Valley, CA, we have multidisciplinary health care teams that provide a broad spectrum of services. Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473). Keyword: healthcare From: Chapa-De