Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline Float team!  Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. 

Position Summary: 

Call Center:

If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours.  Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. 

Front Desk:

The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. 

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

The Float Program provides coverage to Primary Care departments within the Park Nicollet organization. This role offers dedicated support to the St. Louis Park, Golden Valley and Minneapolis clinics. Due to the variety of unique patient care environments, there are many opportunities for personal growth and team development. Being a float team member requires adaptability and versatility, ensuring exceptional care is given to each patient and strong partnerships are built across care teams.

Work Schedule: Monday – Friday varies 7a-7p

Required Qualifications:

6 months related experience Accurate computer/keyboarding skills required.  Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.  Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

Strong verbal and written communication Strong verbal and written communication Human relations sensitivity and customer service skills Listening and telephone etiquette skills Medical terminology knowledge desirable Comfort in asking patients for copays and race collection. Ability to promote and maintain good patient relations and patient confidentiality. Ability to work in a fast-paced and structured environment. Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!