Job Title Medical Receptionist I Agency Texas A&M University Health Science Center Department Primary Care & Rural Medicine Proposed Minimum Salary $15.85 hourly Job Location Bryan, Texas Job Type Staff Job Description Glimpse of the Job Join our vibrant team as a Medical Receptionist I and be the welcoming face of our clinic in College Station, Texas! You'll handle patient calls, schedule appointments, and connect callers with the right clinical staff. Your day will be filled with varied front desk tasks, from data entry in our Electronic Management System to handling billing and insurance inquiries. You'll verify insurance details and collect payments. Plus, you'll keep patient accounts up-to-date, scan paperwork and medical records into the Electronic Medical Record (EMR) system, and efficiently manage phone calls. We pride ourselves on our supportive and collaborative team culture. You'll be part of a dynamic group that values teamwork, innovation, and providing exceptional patient care. We believe in fostering a positive work environment where every team member can thrive and make a meaningful impact. Opportunities to contribute: + First Impressions: As the first point of contact, you set the tone for the patient’s experience, making them feel welcomed and valued from the moment they enter the clinic. + Patient Satisfaction: Directing calls to the appropriate clinical staff ensure that patients’ concerns and questions are addressed promptly and accurately. + Accurate Records: Maintaining up-to-date patient information ensures that healthcare providers have the correct information to deliver the best care. + Team Collaboration: Work closely with a supportive and dynamic team, contributing to a positive and collaborative work environment. A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section. Minimum Qualifications + High school diploma or equivalent and two years of related experience. + Must be skilled in the operations of a medical office + Working knowledge of word processing software + Basic computer and typing skills, keyboarding + Interpersonal and communication skills + Ability to plan and organize effectively + Knowledge of HIPAA guidelines + Ability to multi-task and work cooperatively with others * The ideal candidate will have an Associate’s Degree, two years of general office or personnel experience (including one year in a medical office), and prior EHR experience. Preferred qualifications include familiarity with electronic medical record systems and fluency in Spanish. Experience working with individuals and communities is also desirable. Responsibilities: + Patient Phone Calls - Handle phone calls from patients who need to schedule appointments to include adding new patients, verifying demographic information and insurance. Route calls to clinical staff and enter phone notes as appropriate. + Check-In Patients at Front Desk - Verify patient demographic information, collect co-pays and past-due balances, work patient waitlist, verify insurance, register patients for portal, check patients in/out. Scan insurance cards and IDs. Assist patients with kiosk. + Other Billing Projects - Various projects that can include, but not limited to, correcting denied claims due to registration errors, contacting patients related to upcoming visits, scheduling patient for wellness visits, inputting demographics for hospital billers. Performs other duties as assigned. What you need to know Salary: Starting at $15.85/hr. Schedule: This is a full-time position from 7am - 5pm Monday - Thursday, 8am-12pm Friday, with occasional extended hours. Why Texas A&M University? Benefits of working at Texas A&M University Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as: + Health (https://www.tamus.edu/business/benefits-administration/medical/) , dental (https://www.tamus.edu/business/benefits-administration/dental/) , vision (https://www.tamus.edu/business/benefits-administration/vision-insurance/) , life and long-term disability insurance (https://www.tamus.edu/business/benefits-administration/life-add/) with Texas A&M contributing to employee health and basic life premiums + 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays + Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)   and at least  eight hours of paid vacation each month + Automatically enrollment in the Teacher Retirement System of Texas + Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/) + Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training, webinars, and limited financial support to attend conferences, workshops, and more + Educational release time and tuition assistance (https://employees.tamu.edu/employee-relations/leave/paid/educational.html)   for completing a degree while a Texas A&M employee + Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.