InnovaCare Health is a dynamic physician lead healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share the mission, vision, and values that drive success in each of the communities we touch. Our goal isn’t just healthcare; it’s about promoting work-life balance and supporting the personal and professional goals of each employee to help them lead their best lives.

We are an organization strengthened by our diversity and inclusion. We strive to make an impact in the community through public health education, outreach, and our philanthropic endeavors that span beyond the doors of our facilities.

As we continue to grow, we want employees, like you, who value improving the lives of those they care for each day. #WeAreInnovaCare

Our practices offer: Women’s Health, Wellness, X-Ray/Ultrasound, Dental, Chiropractic, Urgent Care, Managed Care, and Workers Comp services

Job Summary  

The medical records clerk organizes and evaluates patients’ health information and records. In addition, they perform a variety of record keeping and clerical duties in support of services provided in a medical setting. 

Essential Job Functions  

Timely and daily, sorts through electronic faxes and saves in the patient’s chart. 

Manages and prepares Fax Server; indexes patient charts; gathers and documents information from patients or other providers and accurately documents in patient chart (i.e., specialists). 

Ensures the medical records are organized, accurate and complete. Use proper naming or records per policy.  

Creates digital copies of paperwork and storing the records electronically. 

Safeguards patient records and ensuring that everyone complies with the HIPAA standards. 

Transfers data into the clinics main system database. 

Pulls and routes records to appropriate personnel or department. 

Prepares reports and forms as directed in accordance with established policies. 

Knowledge of chart control, access, and storage in accordance with established policies and regulations.  

Processes requests for medical records release and maintains appropriate logs, per office policy.  

Performs a variety of administrative duties including but not limited to: answering phones; faxing and filing of confidential documents; basic internet and email utilization. 

Provides excellent customer service to all internal and external customers.  

Performs all other related duties as assigned. 

Minimum Required Education, Experience & Skills  

High school diploma or GED equivalent. 

Data entry abilities and strong computer skills. 

Strong attention to detail. 

Strong customer service focus. 

Effective written and oral communication skills. 

Teamwork orientation. 

Organized and ability to manage competing priorities. 

Knowledge of medical terminology. 

Knowledge of ICD-10 and CPT coding. 

Expert in computer literacy in electronic health record. 

Ability to react calmly and effectively in emergency situations required. 

Basic mathematical skills.  

Safe work practices in a clinic setting. 

Able to follow through with delegated tasks.  

Preferred Education, Experience & Skills 

At least 2-3 years in a medical related customer service role. 

Bilingual in English/Spanish preferred but not required.  

Physical & Mental Requirements: (check all that apply)  

☐ Required immunizations and vaccinations. 

Ability to lift to 50 pounds.  

Ability to push or pull heavy objects using up to 100 pounds of force.  

Ability to stand or sit for extended periods of time.  

Ability to use fine motor skills to operate equipment and/or machinery.  

Ability to properly drive and operate a vehicle.  

Ability to receive and comprehend instructions verbally and/or in writing.  

Ability to use logical reasoning for simple and complex problem solving. 

Occasionally requires exposure to communicable diseases or bodily fluids. 

Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).  

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.