At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

This position will be located in Leesburg, FL

Shift: Monday to Friday 8 am to 4:30pm

 Identify the status type for the request for information (walk-in, fax request, pre-payment) and enter pertinent data into the release of information tracking application.  Verify the accuracy and quality of each request and data entry the request into both the Iron Mountain and client systems.  Ensure that work is performed per federal and state statutes  Utilize a variety of computer systems (from the facility and Iron Mountain) and maintain procedural consistency as delineated by the facility and/or Iron Mountain

 Develop and maintain proactive customer relationships to ensure the quality of service provided.

•          Maintain telephone contact with customers regarding accurate and timely service for release of information.

•          Answer all routine customer inquiries in an efficient and effective manner.

•          Direct difficult inquiries or complaints to the appropriate person.

•          Contact customers when problems arise, as appropriate and in accordance with Iron Mountain policy 

 

Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by Iron Mountain policies and procedures. 

Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor.  Ensure that work is performed in accordance with federal and state statutes. 

Utilize a variety of computer systems (from the facility and Iron Mountain) and maintain procedural consistency as delineated by the facility and/or Iron Mountain Record Center.  

Must be able to meet daily metrics. Health Information background is a plus but willing to train.

Category: Operations Group