Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge: We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business. We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care. We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients. We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines. The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU. Responsibilities JOB KNOWLEDGE Demonstrates sufficient knowledge to independently perform the primary duties of the position Making, receiving, and directing phone calls. Maintaining medical records operations by following policies and procedures; reporting needed changes; accurately filing and retrieving medical records Interacting with admitting areas and physicians’ offices; creates record folders. Answering telephone inquires appropriately. Ensuring medical record availability by routing records to physicians and other authorized hospital staff maintaining chart location system. Assembling medical records. Analyzes completion of medical records, records all deficiencies and assigns appropriate area for completion. Maintaining chart location and deficiency systems The essential function of this job requires attendance at the work place. Adheres to and supports the established policies of the facility. Attends continuing education programs specific to area of practice. Cognitive/Critical Thinking Skills Required Uses judgment and problem solving a. performs independent problem solving b. makes decisions logically and deliberately c. performs actions that demonstrate accountability d. exercises safe judgment in decision making e. practices within legal and ethical guidelines f. sets sound priorities for sequencing and completing activities g. is consistently alert to facility and patients h. knows how to seek resources for direction, when necessary PRODUCTIVITY Assembles and analyzes outpatient/inpatient medical records within 2 working days of date of discharge Completes assignments within required time frame according to established schedule or workload requirements. Reports to work on time as scheduled, and punctual in returning from meals and breaks. Works overtime as requested (assigned) by supervisor due to workload or staffing shortages. Maintains a clean, neat, safe work area Cultural Values Assessment and Response. Recognizes, respects, and effectively deals with values and cultural beliefs of patients and their families. COMMUNICATION Receives and relays appropriate information accurately and quickly Maintains confidentiality of patient’s Protected Health Information. Maintains a good working relationship with other departments in order to convey and receive information on a regular basis. Notifies supervisor of unusual conditions or problems in the facility. Interpersonal Skills Required Communication. Strives to achieve service Satisfaction goals and objectives with all internal and external contacts and interactions. Demonstrates ability to work effectively with all whom he/she comes in contact intra/inter-departmentally Demonstrates positive attitude. Demonstrates the ability to work flexible hours based on the needs of the facility. Displays a positive attitude when dealing with departmental issues. Independently handles communication in a manner which decreases conflict. Conveys essential information to members of the health care team Demonstrates caring behavior a. smiles and makes eye contact. b. introduces self and calls others by name c. helps people who look confused or lost d. maintains open and honest communication e. is pleasant and cooperative with others Is respectful towards patients, visitors and co-workers a. respects patients’ privacy ATTITUDE Exhibits excellent customer relations by demonstrating cooperation, courtesy and respect when interacting with patients, visitors, physicians, and co-workers. a. interrelates with ancillary departments, fellow employees, patients and physicians effectively and in a positive manner b. relates with patients and families in a caring, concerned manner. c. respects privacy and dignity of co-workers Communicates in a tactful manner in regard to problem solving. a. exhibits objectivity in conflict/problem solving b. approaches coworkers directly and honestly when conflicts arise and tries to resolve problems c. exhibits positive behavior response to correction or guidance by supervisor. Encourages and promotes a positive working environment. a. willingly assists others b. functions as a “team” member. c. Demonstrates attitude of caring, courteous and positive manner. Demonstrates acceptance and flexibility with procedural and assignment changes. Functions calmly and effectively during stressful situations. Complies with dress code including wearing name badge and tobacco free policy. Interpersonal Skills Required Attitude: Exhibits a positive attitude, is flexible in thinking and amenable to change. Extends courtesy and an attitude of cooperation while communicating with others. Accepts suggestions and criticisms objectively and undertakes to change behavior and/or seek further guidance if needed. Demonstrates ability to represent Treasure Valley Hospital in a favorable and positive manner. Qualifications License or Certification: High School diploma or GED equivalent. Total Education, Vocational Training, and Experience: Experience in a medical office or hospital setting Knowledge of medical terminology Computer knowledge to include Excel, Word, Outlook. Knowledge of Cerner Powerchart (Preferred). USD $18.00/Hr. USD $21.00/Hr.