At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Overall Job Purpose:

Demonstrates a passion for serving Lilly’s customers.Delivers improved outcomes for patients through easy interactions that enable people to feel they are genuinely cared for and able to trust us.Exhibits strong leadership and business ownership skills.Collaborates effectively with Lilly colleagues and external business partners.

Key Responsibilities:

UNDERSTAND

Understand the healthcare marketplace; the payer environment; customer (account and stakeholder) priorities; patient, product and monetary flows; patient disease states and therapeutic options; and Lilly resources, processes, policies and procedures.

1.1 Demonstrate a deep understanding of healthcare marketplace and customer system including treatment guideline, formulary status and protocols. Also understand accounts, key customers, and approved channel preference.

1.2 Exhibit a comprehensive understanding of patient disease states, available treatment options and product knowledge.

1.3 Understand Lilly policy to effectively leverage Lilly’s processes and available resources.

1.4 Understand Team Lilly framework to uphold Lilly company values.

PLAN

 

2.1 Analyze territory and accounts to make tradeoff decision.

2.2. opportunities and create territory and account plan which incorporate the approved multichannel approach to support territory and account plan.

EXECUTE

 

3.1 Collaborate with cross functional team to create exceptional customer experiences Lilly’s policy to achieve business goal.

3.2 Develop pre-call and post call plan which is centric to gain customer commitment and adjust the plan accordingly.

3.3 Engage customers in patient-centric VBS dialogues to create value for customers.

3.4 Appropriately use approved multichannel resources and brand approved materials to and fulfill customer needs.

Qualification

At least 1-5 years of sales experience (pharmaceutical/ medical equipment)Bachelor’s degree or equivalent in a relevant scientific subjectAble to speak in both Cantonese and English Diabetes/ related experience preferred

Skills & Knowledge

Good presentation skills and communicate effectively with othersGood time management skills in planning and prioritizing tasksCustomer Service orientation: able Able to work with people and follow up on detailsAble to work independently to identify opportunities, develop actions to achieve resultsPersistently hard hard-working and willing to accept challengesPositive thinking, initiative and committed to obtain results

Core competencies

Accountable: accepts Accept responsibility, set high standard and deliver results.Agile Learner: always curious, learns from experience and grasps complex issues quickly.Adaptable/Flexible: accepting Acceptor ambiguity and adapts behavior to accommodate changes.Resilient/ Stress Tolerant: remains Remain calm and demonstrates poise/ self-control in face of stressors and performs at a high- level despite time pressure or need to balance multiple priorities.Self-Motivated/ Passionate: Proactive, disciplined to accomplish tasks and seeks personal growth and development.Personable/ Approachable: Optimistic, demonstrates confidence and competence and shows empathy.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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