At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Overall Job Purpose:

· Demonstrate a passion for serving Lilly’s customers.

· Deliver improved outcomes for patients through easy interactions that enable people to feel they are genuinely cared for and able to trust us.

· Exhibit strong leadership and business ownership skills.

· Collaborate effectively with Lilly colleagues and external business partners.

Key Responsibilities:

1- UNDERSTAND

Understand the healthcare marketplace; the payer environment; customer (accounts and stakeholders) priorities; patient, product and monetary flows; patient disease states and

therapeutic options; and Lilly resources, processes, policies and procedures.

1.1 Demonstrate a deep understanding of healthcare marketplace and customer system including treatment guideline, formulary status and protocols. Also understand accounts, key customers, and approved channel preferences.

1.2 Exhibit a comprehensive understanding of patient disease states, available treatment options and product knowledge.

1.3 Understand Lilly policy to effectively leverage Lilly’s processes and available resources.

1.4 Understand Team Lilly framework to uphold Lilly company values.

2- PLAN

Analyze patient, product and monetary flows; prioritize opportunities and mitigate risks; build territory and account plans; and secure needed resources.

2.1 Analyze territory and accounts to make tradeoff decision.

2.2. Identify opportunities and create territory and account plans which incorporate the approved multichannel approach to support territory and account plans.

3- EXECUTE

Execute territory and account plans; achieve territory and account plan goals and complete actions on a timely basis; and regularly assess and adjust territory and account plans as needed.

3.1 Collaborate with cross functional team to create exceptional customer experiences under Lilly’s policy to achieve business goal.

3.2 Develop pre-call and post call plan which is customer-centric to gain customer commitment and adjust the plan accordingly.

3.3 Engage customers in patient-centric VBS dialogues to create value for customers.

3.4 Appropriately use approved multichannel resources and brand approved materials to respond to and fulfill customer needs.

Basic Qualifications:

· At least 1 year of sales experience (pharmaceutical/medical equipment)

· Bachelor’s degree or equivalent in a relevant scientific subject is preferrable

· Fluent in both Cantonese and English

Preferred Qualifications:

· Relevant working experience in Diabetes, Cardiovascular TA

· Good presentation skills and communicate effectively with others

· Good time management skills in planning and prioritizing tasks

· Customer Service orientation: Able to work with people and follow up on details

· Able to work independently to identify opportunities, develop actions to achieve results

· Persistently hard-working and willing to accept challenges

· Positive thinking, initiative and committed to obtain results

· Accountable: Accept responsibility, set high standard and deliver results

· Agile Learner: Always curious, learn from experience and grasp complex issues quickly

· Adaptable/Flexible: Accept ambiguity and adapt behavior to accommodate changes

· Resilient/Stress Tolerant: Remain calm and demonstrate poise/self-control in face of stressors and perform at high-level despite time pressure or need to balance multiple priorities

· Self-Motivated/Passionate: Proactive, disciplined to accomplish tasks and seek personal growth and development

· Personable/Approachable: Optimistic, demonstrate confidence and competence and show empathy

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly