At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Purpose of the Job
Scientific and Clinical Experts (SEs/CEs) are individuals who are noted for their expertise in a therapeutic area and as a result, have special needs for in-depth and cutting-edge scientific information, because they treat patients, design, and implement novel research, and educate colleagues and students. The Medical Science Liaison (MSL) program is specifically designed to meet these needs through a field-based group of medical professionals with deep content knowledge about specific disease states, Lilly and competitive compounds and landscape in the therapeutic areas they represent. MSLs recognize and communicate feedback and insights of strategic importance from their interactions with SEs and CEs, to better inform Lilly’s strategic direction for research and commercialization. By facilitating scientific exchange between industry and the scientific community, MSLs have the opportunity to shape the future of healthcare by providing needed information that addresses important clinical and scientific questions.
Core Job Responsibilities
1. Scientific knowledge
MSLs will be required to engage in continuous learning to maintain the highest level of technical expertise within the therapeutic area they represent. This will enable the MSLs engagement in scientific exchange to respond to the diverse medical information needs based on customer requests. As a result, the MSL will establish themself as a reliable, trusted, resource of unbiased, accurate, up-to-date, medical and scientific information requested by their customers.
2. Customer engagement
MSLs will spend the majority of their time on customer facing activities. Through the application of emotional intelligence, strategic thinking and a deep understanding of their customers, MSLs will act as one of the primary interfaces between Lilly medical and SEs/CEs to deliver a positive customer experience and utilize MSL capabilities that enhance customer engagement. Additionally, MSLs connect SEs/CEs with other Lilly resources or internal business partners as appropriate and facilitate collaborative research and external opportunities.
3. Territory ownership
MSLs will be expected to demonstrate strategic analysis, planning, and prioritization to maximize efficiency. They will implement and evaluate a strategic territory plan prioritizing core MSL activities and take personal accountability for results. There is also an expectation for compliant partnerships across all Lilly field roles sharing customers to create an appropriately coordinated experience. MSL will effectively utilize territory analytics for customer identification and routing prioritization.
4. Strategic vision and leadership
MSLs effectively synthesize and communicate actionable customer/clinical insights to internal Lilly medical and cross functional teams. MSLs use good judgement in decision-making and escalate issues as appropriate. They cultivate internal networks and collaborate effectively across functions including working closely with other field-based colleagues. They embrace change, exercise strategic agility with evolving business needs and utilize innovative resources.
MSLs should demonstrate the Team Lilly Behaviors at all times in their work with peers and other Lilly colleagues. Within their own team, MSLs are expected to contribute to team goals and be an effective teammate. The MSL will execute the role in a compliant manner, adhering to all governing internal and external requirements, procedures, and laws, demonstrating good judgment at all times.
Job Requirement
▪ Masters or bachelor’s level degree in health sciences.
▪ Three or more years’ experience in pharmaceutical industry required.
▪ Intellectual curiosity about the field of science/medicine for which they are responsible.
▪ Learning agility to comprehend and effectively communicate large amounts of complex scientific content in a clear and concise fashion.
▪ Excellent verbal and written communication skills.
▪ Strong teamwork and interpersonal skills, including high emotional intelligence and the ability to engage in professional relationship building and networking
Additional Skills/Preferences:
▪ Relevant clinical or therapeutic area experience preferred.
▪ Advanced degree in health sciences (e.g., PharmD, MD, PhD in a medically related field) preferred.
▪ Experience in field-based working environment highly valued.
▪ Self-directed and able to work alone in the field effectively managing multiple priorities and projects.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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