Job Profile Summary 

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals.  In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment.   An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.  Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. 

Job Overview 

At the direction of a physician or licensed independent practitioner, the duties of the position are to document the physician dictated patient history, review of systems, medications and allergies, physical examination, family, social and past medical history as well as to document  procedures, lab results, dictated radiographic impressions made by the supervising physician and other information pertaining to the patient’s encounter in the outpatient clinic.  The encounters are documented in real-time which allows the provider to spend more time with the patient while ensuring the documentation is accurate.  Scribes are not patient care providers and thus provide assistance with all clerical activities related to the physician’s practice.  This assistance is under the direct oversight of the physician, where the physician will review and approve actions to be taken at key junctures during patient care.  The final job description and roles to be assumed by the scribe will be tailored as needed. The intention is to minimize the physician’s clerical functions while maximizing his/her clinical role, thus improving patient flow and satisfaction.  Scribes can also assist the provider in navigating the EMR and locating information such as test and lab results.  They can support workflow and documentation for medical record coding. 

 Job Description 

Minimum Qualifications: 

1. Enrolled in undergraduate university studies. 

2. One (1) year of experience in a medical setting. 

Preferred Qualifications: 

1. Enrolled in undergraduate university study studying biology or pre-med. 

2. Two (2) years of experience in a medical setting. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Assigned to work with one physician at a time. 

2. Accompanies the physician in the exam room for the patient interview and examination 

3. Documents the physician’s dictated patient history, history of present illness, review of systems, past medical and surgical history, family and social history and allergies and medications. 

4. Documents the physical examination findings as dictated by the physician and any procedures performed. 

5. Lists diagnoses and symptoms as directed by the physician. 

6. Documents lab and radiology results as instructed by the physician. 

7. May document time spent on patient care related activities, MD to MD communication and patient re-examination, if applicable. 

8. May be present and record the physician’s consultations with family members or other physicians about a specific patient’s case. 

9. Documents any procedures performed by the provider including nurses. 

10. May gather data about the patient prior to and following the visit including medical records from referring MDs, lab, radiology results and other data for review.  May check for results of labs and tests ordered during a previous visit to ensure workup is complete and thus facilitate the provider’s treatment decisions.   

11. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment 

Physical Requirements:  

1. Normal office work environment. 

2. Work requires frequent typing/computer keying. 

Skills & Abilities: 

1. Possesses the skills necessary to document patient care as dictated by a physician in a legible and clear manner, following any established guidelines for documentation. 

2. Recognition of the physical exam process and have the ability to record exam detailed. 

3. Possesses a professional demeanor and demonstrates the ability to maintain confidentiality and privacy in accordance with HIPAA regulations. 

4. Possesses organizational ability to maintain and coordinate multiple forms and paper documentation related to patient care. 

5. Ability to multitask and maintain a sense of calm in busy and stressful situations. 

6. Computer proficiency and understanding of the functions of an electronic medical record.

7. Familiar with medical terminology and technical spelling. 

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.