Summary

The Medical Secretary is responsible for providing administrative and clerical support for Emergency Department functions, to include physician orders, physician referrals, chart maintenance, admissions, transfers and discharges; serves as a patient advocate; and performs hospital / community liaison activities of the ED and ED Observation.

 

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

Interpret physicians' written/verbal orders for patients as appropriate and enters into the OAS/Gold computer system as needed Recognize and flag any needed specimen ordered by physicians Distinguish between routine (inpatient) floor orders and (outpatient) Emergency Department STAT orders Enter admitted patients into Bed Tracking and do Bed Board for the hospital as needed on night shift Prioritize emergent orders from non-emergent orders Transfer / discharge patients via OAS/Gold computer system Possess the ability to handle multi-line phones (i.e. messages, transfers, and callbacks as appropriate); maintain professional phone etiquette at all times Operate effectively the Hill-Rom paging system to locate and page staff / family members Answer incoming calls by patients and handle appropriately Maintain a detailed log of all incoming and outgoing phone calls made to physicians Fax referrals to private MD's for patient follow-up care Maintain a daily / monthly physician call schedule, making changes as needed Perform general reception duties (greeting visitors, assisting the patient in coordinating some hospital services, etc.) Assist with patient transportation arrangements when appropriate Maintain logs and office records according to established requirements Possess the computer skills to operate a PC with hospital supported software such as OAS/Gold, McKesson and EDIS Perform general secretarial functions Order, stock, and maintain all office, clinical supplies, and patient dietary necessities Organize patient care to reflect priority of patient’s needs and set priorities to achieve maximum efficiency Maintain a high level of professionalism at all times with Patients, Physicians, and Staff Inform physicians continuously regarding patient diagnostic / laboratory data Demonstrate knowledge of required equipment in the Emergency Department setting Demonstrate knowledge of all Emergency Department policies and procedures, and Chesapeake Regional Medical Center policies Promote customer excellence by identifying opportunities for improvement and initiating development Consistently strive to improve customer service Work efficiently, maintaining a high level of productivity, and completing assigned tasks in a timely manner Function as an effective team member assisting peers with their assignments as needed Ensure that the department is kept clean and safe, reporting any problems or potential problems immediately Keep noise at a minimum to provide a quiet area for the patient population by being constantly aware of the noise level in the department Attend required hospital-wide orientations, meetings, and in-services Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

 

Education and Experience

Minimum Required Education: High school diploma or equivalent with course(s) in Medical Terminology

Preferred Education: Not applicable

Experience: 1+ years’ current hospital experience or medical office experience preferred; must have the ability to type 35+ wpm

Certificates, Licenses, Registrations

There are no certifications/licensures required for this position.