Job Description

Medical Services Associate

12 months Fixed Term contract, 0.5FTE (19 hours a week) with competitive remuneration and benefitsPreferably working over a five-day week, 3.8 hours a day. Alternatively, over 4-day week, 4.75 hours a day. Noting preference for the role: afternoon hours to be workedLocation: Sydney, Australia, Macquarie ParkWork with a dedicated and welcoming teamJoin a trusted Global leading Pharmaceutical organisation

This role will act as the link from the third party Designated Point of Contact (DPOC) team to the Australian and New Zealand (ANZ) business to facilitate the provision of DPOC services that meet the requirements set out in the Global DPOC SOPs.

The role may also support other functions within the Medical Affairs Department such as the Medical Projects Team, when workload requires additional support.

What You Will Do

Responsibilities include, however not limited to:

DPOC support

Provide advice and support to the DPOC team to answer Medical Information enquiries where the topics relate to ANZ specific situations e.g. pharmaceutical fundingPartner with local and regional key stakeholders, including regional Medical Information, Pharmacovigilance, Regulatory, Marketing, Manufacturing and Legal/Compliance to ensure an effective and efficient end-to-end process for managing medical enquiries, product safety reports and quality reportsProvide communication/ coordination for any local activities that may impact to daily operation of DPOC (e.g., product discontinuation/ potential stock-out, new launch – product / indication / marketing program etc.)Drafts Frequently Asked Questions documents and Job Aids and maintains relevant documents for the utilization of the DPOC teamAttend fortnightly meetings to provide advice and guidance to the DPOC team to ensure compliant execution of Global DPOC Standard Operating Procedures and associated Reference DocumentsAttend monthly meetings to provide local perspective to the Operations Lead and Medical Director on that month’s enquiriesWork with the Associate Director, Regional Medical to provide feedback and suggestions to the DPOC team to ensure continued effectiveness and opportunities for improvementFollows robust governance to ensure DPOC is aligned with applicable company policies and proceduresComplete all required training process and system trainings for DPOCResponds and complies with any audits, or assessments of the DPOC processes, working closely with DPOC and Pharmacovigilance on the control plan and any audits of the processEscalates any issues to the Operations Lead as appropriate

Other GMSA support

Provide support to the Medical Projects for Patient Access Programs if required by business needs

What You Must have

Tertiary qualifications in PharmacyExperience within, and understanding of the Australian/New Zealand healthcare environment including understanding of the PBS and Pharmac funding models

Preferred

Prior experience in pharmaceutical industryExcellent Interpersonal and relationship building skillsCritical thinking skillsAbility to be flexible in an ever-changing environmentGood customer focus

What You Can Expect

Work autonomously whilst being supported, encouragedFlexibility and opening doors to other opportunities and skillsetsJoining a collaborative team of likeminded individuals

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Temporary (Fixed Term)

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

01/13/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R326452