Essential Functions:

• Provides a positive and professional representation of the organization.
• Promotes culture of safety for patients and employees proper identification, reporting, documentation and prevention.
• Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.
• Maintains competency and knowledge of current standards of practice, trends and developments in related scope of job role or practice.
• Adheres to infection-control policies and protocols.
• Complies with organizational and regulatory policies for handling confidential patient information.
• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standard contained in the Vision, Mission, and Values of t he organization.
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.
• As a Studer Partner must have the ability to develop a full understanding of the Studer Group practices and tools and communicate effectively. Must embrace the Studer Philosophy and Principals by conducting him/herself in a professional manner.
• Performs professional telephone greeting, directing appropriate communication flow.
• Can perform operation of telephone, placing on hold, transferring calls.
• Demonstrates effective communication skills.
• Greets patients, families and assists them with directions, questions as appropriate.
• Answers routine questions regarding department operations.
• Demonstrates ability to provide accurate directions within the the department/hospital for staff, patients, families.
• Monitors inventory of clerical supplies and orders as needed.
• completes hospital competencies as required.
• Prints patients stickers and reviews patient charts for completeness.
• Inputs computer information in a timely, efficient manner, i.e. Physician orders, labs, work orders.