JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

In this role you will work with leadership to build a customer-facing service that drives efficiencies, seamless workflow processes and overall adoption of the Events & Meeting Services program. 

As an ideal candidate you are a strategic thinker who thrives in a fast-paced and constantly evolving environment. You are highly consultative and collaborative, with the ability to influence decision-making to ensure event objectives are met and customer expectations are exceeded. 

Key Responsibilities

Provide strategic consultation and guidance to internal customers (event organizers) to ensure scalable service delivery and excellent customer experiencesTriage, monitor, and track event request market share to align the right level of support and services based on event objectives for consistent workload managementOversee Event Services team, providing direction and training to ensure the highest level of customer serviceAct as the primary point of contact for key stakeholders, troubleshooting issues and escalationsSupport leadership in development of marketing and communication plans aligned with corporate goals and objectivesDevelop and maintain customer database, internal sites, outreach, and educational materials; ensuring relevant and current contentCross-collaborate with internal teams to develop, implement and standardize processes and tools that drive automation and efficienciesEmbed standard operating procedures and provide recommendations for continuous process improvementsDrive team utilization of enabling event technologies, as well as document management, collaboration and communication toolsProvide key input for data and reportingSupport overall Global Travel and Events strategy as a part of the central events team

Qualifications

2-year college degree or 4-years of equivalent work experienceMinimum 7 years of experience working in meetings/events and/or hotel salesMinimum 2 years of customer service or sales experienceMinimum of 2 years of management or supervisory experienceUser-experience with common Meeting Management systems and toolsStrong organizational and prioritization skillsHighly developed consulting, influencing and relationship-management skillsAbility to effectively identify and solve problemsExcellent written, verbal and interpersonal communications skillsCustomer obsessed and process-drivenFinancial acumenComputer proficiency in Microsoft office suite

Preferred Qualifications

Knowledge of Meeting and Event technology tools highly valuedExperience or knowledge of the travel industryExperience working in a strategic meeting management (SMM) or centralized meeting/event program desiredCMP (certified meeting professional) or other industry certification valuedDigital/social media savvy

Job Requirements

Occasional travel may be required

Estimated total compensation for this position:

68,000.00 – 75,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.