Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

POSITION DESCRIPTION

 

Our Global Meetings & Events (M&E) team focuses on creating safe and inspiring environments that bring people together to enable deep connections, accelerate capability building, and create global impact. The group partners closely with senior leaders, functional and regional event teams, and individual meeting planners across the company to enhance overall event experience while creating efficiencies and scale, and lowering risk for all meeting formats (in-person, virtual, & hybrid).

 

As a Senior Regional Business Manager, you will play a pivotal role in driving service excellence and supporting top-line priorities within the Meetings & Events (M&E) agenda across the AP region. Acting as a trusted advisor and strategic partner, you will foster strong relationships with internal stakeholders (primarily meeting and event owners and event planners in the AP region who sit outside of the central M&E team), ensure optimal service experiences, and align regional goals with BCG’s global objectives The stakeholder landscape across BCG event management is highly matrixed, so there is a need to balance the unique needs of individual event planners and teams in elevating their event management experiences while driving efficiency gains, risk mitigation, and cost savings for BCG

 

Your responsibilities will focus on delivering impactful outcomes through strategic initiatives, service delivery, and relationship management:

 

Define and Drive M&E Strategic Goals and Priorities for the Region

Define strategic goals and prioritize initiatives for the region by developing a clear point of view on priorities and potential solutions to complex challenges, then collaborate with M&E leadership to ensure alignment and buy-in – clearly articulating options considered and criteria used to reach the recommended approach.Define and set measurable, target outcomes for the region – aligned with global priorities - based on data-driven analysis, critical problem solving, and knowledge of unique challenges across the region.Lead a broad range of change initiatives to enhance adoption of M&E’s offerings. This includes developing and managing project plans, driving toward target outcomes, adapting and problem solving as issues arise, communicating effectively and often on status updates and potential blockers, and reporting on success metrics.Proactively identify and tackle challenges in a structured way, identifying solutions and understanding their impact, bringing creativity to service delivery and change initiatives, always keeping an eye on efficiencies needed within the team.

Deliver Service Excellence

Liaise with internal clients and stakeholders to understand unique event management needs, enabling M&E to ensure an excellent service delivery experience while advancing top-line business priorities across the region.Champion key initiatives, including developing the target sourcing and contracting model for the region, launching and growing our Digital Offerings, supporting the growth and maintenance of an optimal supplier network for the region, and other global priorities, ensuring smooth adoption across the region.Define, track, and analyze metrics to measure success, such as stakeholder satisfaction, adoption rates, and service impact, using data-driven insights to drive continuous improvement.Manage escalations and address service challenges to ensure timely, high-quality solutions that enhance the stakeholder experience.Provide strategic support for high-visibility events, as needed, ensuring they are aligned with BCG’s broader objectives and deliver maximum impact.

 

Strengthen Stakeholder Relationships

Build and maintain a robust stakeholder network across the region, acting as a trusted advisor to event organizers and planners, establishing your role as the “go-to expert” for event needs across the region.Provide expert guidance on sourcing, operations, and digital tools to local event organizers and planners across functions, empowering them to deliver high-impact events that align with BCG’s strategic goals.Advocate for regional stakeholder needs to inform M&E’s strategy, ensuring that global initiatives are tailored to local requirements.Communicate effectively with stakeholders at all levels verbally and in written formats, providing regular updates to senior leadership and efficiently managing feedback

 

Enhance Planner Expertise

Identify opportunities to elevate planner expertise by coordinating targeted training, providing guidance, and bringing in subject matter experts to address knowledge gaps.Promote consistent use of tools, best practices, and innovative approaches to enhance efficiency and event quality across the region.Support planners with operational challenges, offering structured advice and resources to help them navigate complex situations effectively.

 

Foster Internal Collaboration

Foster a culture of collaboration and learning within the M&E team by documenting key insights, best practices, and lessons learned to be shared across the organization.Encourage cross-regional knowledge sharing and alignment to ensure consistent service standards and innovation.Communicate updates, progress, and key outcomes effectively with stakeholders at all levels, maintaining transparency and trust.

What You'll Bring

Bachelor’s Degree (or equivalent) in Business, Hospitality, Events, or a related field, with 10+ years of experience in event management or a similar service-oriented role, preferably in a corporate or global organization.Proven success in stakeholder engagement and advisory roles, including experience working with senior leaders and delivering value-driven serviceProven experience working in a global service-driven organization with both in-person and virtual teams, with increasing levels of stakeholder engagementExtensive change management experience with the proven ability to overcome resistance, effectively communicating the benefits of change and ensuring smooth transitionsExperience organizing and driving complex projects to achieve target outcomesExperience managing escalations, implementing service innovations, and aligning solutions with organizational priorities.Demonstrated expertise in training and empowering teams, providing tools, guidance, and best practices to elevate performance.Proven ability to present to senior leaders and deliver solutions for complex organizational needs.Strong organizational skills with sharp attention to detail and the ability to manage multiple projects simultaneously.Exceptional communication skills (written and verbal), including proficiency in PowerPoint and a strong command of English.Experience leveraging digital meeting tools and platforms preferred, with a track record of learning new technologies, driving adoption, and delivering seamless experiences for stakeholders.Highly responsive customer service orientation, with a demonstrated ability to work effectively across cultural and organizational boundaries.Flexibility and a collaborative mindset, with a strong commitment to being an active team player and empowering others to succeed.

Who You'll Work With

You will report to the Meetings & Events Business Partnership and Special Projects Director and will work in close partnership with our full Meeting & Events team, as well as senior functional and regional leaders.

Additional info

YOU’RE GOOD AT/ DESIRED SKILLS 

Technical and Functional Skills

Demonstrated ability to define and achieve stakeholder goals, while balancing broader business priorities and maintaining a customer-centric focus.Creative problem-solving ability, using critical thinking and analysis to resolve issues while maintaining a focus on the big picture and ability to identify root causes of challenges and propose and implement effective solutions.Clear focus on what matters most, excelling in project and change management and comfort managing across a complex network of stakeholders to prioritize across competing deliverables.Exceptional interpersonal and relationship-building skills, with the ability to cultivate trust, foster collaboration, and sustain long-standing relationships across diverse internal and external stakeholders.Strong negotiation and influencing skills to drive adoption of new approaches, tools, and ways of working.Strategic problem-solving and critical-thinking skills, leveraging data-driven insights to resolve challenges, optimize service delivery, and measure success.Strong working knowledge of the meetings and events industry strongly preferred, ideally within a corporate or global organizationSkilled at driving adoption of best practices through engaging and structured communication approaches.Experienced in leading or delivering on complex, multi-stakeholder projects with a focus on driving measurable outcomes.Proficient in managing escalations and delivering high-quality outcomes by balancing stakeholder needs with organizational priorities.Strong communication skills, both verbal and written, with the ability to influence and engage stakeholders at all organizational levels, including senior leadership and across different cultures and time zones.Expertise in using a range of digital tools and platforms (e.g., Cvent, Zoom, Slack, ChatGPT, etc.) to streamline processes and enhance service quality.

Work Management and Environment

Deeply customer-centric and service-oriented, committed to delivering value, building loyalty, and fostering trust with stakeholders.Resourceful and innovative in identifying and implementing continuous improvements to enhance the service experience and efficiency.Highly organized, with the ability to manage competing priorities and deadlines in a fast-paced, dynamic environment.Strong team player who values flexibility, collaboration, and transparency, and is committed to empowering those around them.Comfortable working independently and navigating ambiguity, while thriving in a global, virtual, and rapidly evolving team environment.Demonstrated experience working across cultural boundaries in a complex, matrix-structured organization, with an understanding of how to adapt work styles to promote consensus-driven decision-making.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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