Join Our Team in Enhancing Member Experiences Our client, a leading healthcare company, is seeking dedicated individuals for a vital role in improving the experiences of Medicare Advantage members. Responsibilities: + Serve as the initial point of contact for Medicare Advantage members, assisting with inquiries related to supplemental benefits, provider searches, portal access, and more. + Direct calls to the appropriate departments for further assistance as needed. Requirements: + Exceptional customer service skills, specifically in dealing with Medicare beneficiaries. + Strong problem-solving abilities, empathetic listening, and clear communication skills. + Proficient phone handling skills are essential. + Experience with Excel, Word, Outlook, and Webex. Why Should You Apply? + Comprehensive health benefits. + Referral program incentives. + Opportunities for growth and advancement within the company. As an equal opportunity employer, ICONMA fosters an inclusive work environment, welcoming all individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by law.