Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, or Colorado Springs, CO.

Relocation assistance is available for this position.

We are seeking a Member Experience Omnichannel Strategy Analyst to support Property and Casualty Insurance data solutions. In this role, you will execute and align omnichannel data strategies across multiple Member Experience Data Product Teams. You will collaborate with cross-functional teams to develop strategic roadmaps, refine data instrumentation processes, and mitigate risks to ensure seamless integration and optimization of key data solutions. Acting as a key liaison between business stakeholders and technical teams, you will translate data requirements into actionable insights, driving innovation and improving customer experiences while ensuring compliance with industry best practices and regulatory standards.

Utilizes quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA’s strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy.

What you’ll do:

Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions. Leads integration of the analytic strategy and business strategy.

Coordinates efforts to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further.

Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.

Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.

Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.

Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.

Serves as a team lead and provides guidance and on-the-job training to team members.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor’s degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

8 years of data and/or analytics or strategy consulting experience; OR a minimum of 6 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 6 years of experience in data and/or analytics or strategy consulting.

Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights.

Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics.

Experience influencing business decisions.

Strong analytical skills with experience using hypotheses-driven problem solving.

Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).

What sets you apart:

Execute and streamline omnichannel data strategies across multiple product, IT, and data enablement teams, ensuring alignment with overarching data strategies.

Strong leadership and problem-solving skills with a proactive, results-driven mindset.

Strong communication skills and experience articulating data strategy to executive leadership.

Collaborate with Technical and Information Architecture teams to optimize omnichannel data processes.

Develop, document, and refine instrumentation processes, including intake systems, internal documentation (e.g., wikis), and operational guidelines (SLO/SLA).

Proven experience researching industry leading technologies and data to enhance customer experiences and organizational success.

Experience within the Property and Casualty insurance industry or a closely related field.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: The salary range for this position is: $127,310 - $229,160.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

 

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.