Posting Description

MEMBER EXPERIENCE SPECIALIST II, BRANCHES, MIT Credit Union, to be responsible for knowledge and expertise in utilizing member interface technology, electronic delivery systems and numerous software applications used by the Credit Union; process member transactions by electronic delivery systems; assist/advise members by electronic delivery systems with new account services (including additions or changes in member accounts); proactively cross sells by identifying sales opportunities and follows referral procedures; respond to member inquiries to identify issues and needs and propose solutions in a courteous, timely manner; project a positive and highly professional image of the Credit Union by providing high quality member service; protect the confidentiality of all financial data relating to bank operations and its members; implement and comply with credit union policy and procedure; research account information to resolve member inquiries; provide coverage to other member service branches/department necessary ATM/Debit Card POS increases and PIN resets; participate in annual Student Drives and mini-Membership Drives; achieve established goals, both individual and departmental; handle daily account maintenance and other services issues as necessary; keep current on changes in technology, electronic and alternative delivery methods; and assess member loan needs from start to finish starting with loan type, ancillary product review and submission of application.

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