The Member Relationship Representative position at Northland Area Federal Credit Union is a member-focused role that combines financial expertise with exceptional customer service delivery. This position serves as the primary point of contact for both internal and external members, handling a wide range of financial transactions and services while maintaining strict attention to accuracy and confidentiality. What Makes You a Great Fit? The ideal candidate combines the qualities of being considerate and approachable, patient and conscientious, and analytically precise in their work. The role requires working in a typical office environment, processing various financial transactions, opening new accounts, and providing detailed product information to members. A successful teller must demonstrate strong mathematical skills, maintain up-to-date knowledge of credit union products and services, and deliver service with unwavering professionalism while adhering to established procedures. The position demands a steady, methodical approach to work, with an emphasis on repeatable, high-quality results and careful attention to detail. Key responsibilities: + Meets all sales goals as established + Handling cash transactions, providing account information, and serving as a trusted financial partner to members while upholding the credit union's service promises. + Greet and welcome members and visitors to the credit union in a courteous, professional and timely manner + Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records + Research and resolve account related discrepancies. Report any discrepancies to the supervisor as necessary; May provide assistance to other MSR staff performing this task + Provide information on and promote all credit union products and services based on member's needs; Actively cross sell products + Process mail transactions + Assist members in balancing their accounts Qualifications Required: Must possess and maintain a valid driver's license Qualifications Desired: Previous credit union, financial institution, cash handling, member service, sales or related experience Northland Area FCU is an Equal Opportunity Employer