Welcome page Returning Candidate? Log back in! Member Services Representative Job Locations US-OH-Dayton Job ID 2023-11953 Category Member Services Type Regular Part-Time Overview

DEPARTMENT:       Worship & Arts

REPORTS TO:         MSR Manager

SUPERVISES:          N/A

STATUS:                   Non-Exempt

SCHEDULE:            Part-Time up to 20-29 hours a week. Current Openings to cover Monday – Friday 11 AM to 3:30PM or –3:30 to 8 PM & one Saturday a month – 8 AM to 2 PM

  

FUNCTION: This person serves as the “first contact” to the people that come to TSA Kroc Center.  They are the pivot point for the transfer of information.  They represent The Salvation Army to the general public that calls on the phone or walks in the door.  Their character and attitude must always promote the principles in keeping with the Mission of The Salvation Army.

 

 

 

 

Responsibilities

DUTIES:

Overview:

Be cheerful, helpful, and patientRemain knowledgeable and up to date on Dayton Kroc programs, activities, events, and related policies and proceduresAppropriately represent the Salvation Army to anyone who calls or to those that come to our campusPerform daily tasks as described belowFlexible and available to help with various campus wide events/activitiesTake direction from Salvation Army Officers as well as direct supervisorsFollow directions, procedures, and policies and be able to kindly share those with patrons

 

Daily Tasks:

Greet all members and guests as they enter the W&A building, give direction as requiredRequest that all guests sign in and follow proper procedureComplete all financial transactions for items sold at the MSR Desk. This includes memberships, program fees and some concession/snack items.Be proficient in explaining types of memberships offered, including guest passes. Ask specific questions to ensure you offer the correct plan while explaining the terms of each membershipAnswer all incoming calls, (goal is to answer within 4 rings) and direct calls to the appropriate person/departmentEnsure appropriate supply of all forms, brochures, and program specific flyers. Alert supervisor when more items are neededEnsure all data for members’ contact information is entered promptly and correctly. Scan all membership paperwork and attach to appropriate tab in CCMSPerform general research on membership related questions using the CCMS system.Help check-in participants for all programs or classes and facilitate needed updates to members/guests’ accountsAll other duties as deemed necessary and appropriate by the MSR Manager or Business Administrator. Qualifications

MINIMUM QUALIFICATIONS:

A person of good characterAble to follow directionsWilling to work a variety of schedules as neededMust be able to read, write, and communicate clearly in EnglishMust have good communication skills over the phone and in personMust be able to work well in a team settingMust have cashiering experience and be able to properly count moneyMust have computer skills and be able to learn/understand more complicated systems

 

 

The Salvation Army’s Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.

 

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