Company Description

Daxko’s mission is to power wellness and improve lives. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve. 

Job Description

As a Member Services Specialist, you’ll play a vital role in supporting our software customers by serving as an extension of their Accounts Receivable and Member Management teams. You’ll be the friendly, helpful voice members hear when they need support with billing, membership changes, and account resolution. This role blends customer care with financial operations, all powered by Daxko’s software tools.

Your day-to-day will include managing billing data, resolving account issues, communicating with members, and ensuring accurate and timely follow-up. You’ll be part of a supportive team that values collaboration, growth, and delivering exceptional service.

The schedule for this role will be Monday-Friday, 10 am-7 pm CT. This will be a hybrid position. 

What You’ll Be Doing:

Communicate with members via email and phone (both inbound and outbound)Handle a high volume of calls with professionalism and careRespond to member inquiries promptly, clearly, and empatheticallyCalmly and effectively manage conversations with concerned or frustrated membersReview member accounts and resolve billing issues using Daxko softwareEnsure financial records are accurate and up-to-dateSupport billing and reconciliation processesGenerate reports using our software tools as neededFollow established policies, compliance requirements, and standard proceduresMeet and exceed individual and team performance goalsParticipate in ongoing training to strengthen product knowledge and service skillsCollaborate with teammates and cross-functional partners

Qualifications

What You Bring:

Strong communication and active listening skillsA natural ability to empathize and provide top-tier serviceCritical thinking and problem-solving skillsConfidence using computers and multitasking across systemsSelf-motivation, time management, and a proactive mindsetAbility to thrive in a dynamic, fast-paced call center environmentHigh attention to detail and accuracy

Required Qualifications:

High school diploma or equivalentAt least 6 months of customer service or similar experienceComfortable using a PC and navigating multiple systemsFamiliarity with CRM software (Salesforce experience a plus)

Preferred Qualifications:

Bachelor’s degreeOne or more years of customer service experienceMultilingual abilities (especially Spanish or other commonly spoken languages)Experience resolving escalated customer concerns

Additional Information

#LI-Hybrid

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: