Description + Identify and resolve Member issues + Cross –sell Credit Union products and services + Provide service that meets the Service Standards defined by Tropical Financial Credit Union as measured by the Net Promoter Score survey; annual goals are establish through the Performance Management Process. + Support and provide superior service via phone, fax or email as a receiver and caller. + Use questioning and listening skills that support effective telephone communication. + Use an effective approach to handle special telephone tasks like call transfer, taking messages, call backs, holds, interruptions, and unintentional disconnects. + Understands the impact of attitude in handling calls professionally. + Effectively deal with job stress, angry callers, and upset members. + Use the most appropriate way to communicate with different behavior types on the telephone. + Apply the elements of building positive rapport with different types of members over the phone. + Apply the proper telephone etiquette to satisfy various member situations. + Apply appropriate actions to effectively control a telephone call. + Identify voice skills and how to enhance a good telephone presentation. + Meets commitments to members. + Contact members as necessary. + Assist with sales calls for new deposit / loan business + Quote saving rates + Display Time flexibility towards shifts as per work requirements. + Meet all goals as defined in the individual’s performance appraisal. + Processes non-cash teller transactions such as transfers, withdrawals, loan payments, etc. Additional Skills & Qualifications -2 years of call center experience -High School Diploma -Financial Services or Insurance Industry Experience is a plus -Bilingual (English/Spanish) needed Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Miramar,FL. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.