Overview AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin. AARP’s Integrated Communications and Marketing (ICM) Group includes Membership, Content and Editorial, Customer Experience, External Relations, Brand Strategy and Strategic Communications. Across paid, earned, shared and owned channels, ICM manages AARP’s reputation, drives engagement and member growth, and showcases AARP’s mission and value through one, integrated voice. The Consumer Care Ombudsman Team offers an exciting opportunity to support AARP by assisting with member relations tasks and delivering outstanding customer service. This role is designed to enhance the consumer experience by addressing inquiries, analyzing data, and effectively communicating organizational policies. What sets this position apart is the chance to gain hands-on experience in a professional environment, collaborate with various departments, and contribute to service recovery strategies. It's perfect for a college student eager to learn, adapt, and make a meaningful impact on member relations while developing a deep understanding of AARP's initiatives and legislative positions. This dynamic and engaging role promises a rewarding experience for those ready to dive in and make a difference. This paid internship has an anticipated start date of Spring 2025, with an option to continue throughout the year. Responsibilities Assist with Member Inquiries: Help respond to member inquiries received through various channels (social media, chat, email, written correspondence, and telephone) Data Analysis and Reporting: Analyze data to improve member experiences across different platforms and touchpoints Communication and Policy Explanation: Learn to communicate the organization’s policies, legislative positions, and benefits to members Service Recovery and Case Resolution: Support the team in administering service recovery strategies to ensure positive member experiences. Help research and resolve cases involving the Better Business Bureau and Attorney General Collaboration and Feedback: Work with team members and other departments to ensure responses align with organizational goals. Provide feedback to improve processes and member interactions Qualifications Must be enrolled in a degree program at an accredited college or university as rising undergraduate juniors or seniors, graduate students, or postdoctoral students and remain academically enrolled throughout the internship, or must have previously graduated from college and enrolled in a continuing education program Strong written and verbal communication skills Basic understanding of data analysis and reporting Eagerness to learn and adapt to new tasks and challenges This position can be in Washington, DC, or Lakewood, CA AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance Exhibit respect and understanding of others to maintain professional relationships In office/open office environment with the ability to work effectively surrounded by moderate noise Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits The hourly range is $18 for undergraduates, $21 for graduate students, and $28 for Ph.D. candidates. Internships are non-exempt positions and are not eligible for employee benefits. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.