Our client has an exciting contract opportunity in their Member Support department for a Member Support Specialist to join the corporate office in Irving, Texas. You must have excellent communication skills, both verbal and written, be detail oriented and have the ability to learn new software products/systems. You must be analytical, organized, and able to prioritize and work independently. 

Duration: 6 months with potential to convert to full time. Must be willing to be onsite 3 days a week (T/W/Th).

This position will focus and learn first about all clinical products at the client. Clinical products are very analytical. The right person will love to learn continuously, solve problems for clients and work via email and phone. The ideal individual will understand how to read between the lines on what a customer is asking or having trouble with. Must be good at asking the right questions to pull the information out of the customer. This is a contact center position that provides customer service and technical support. Former Help Desk can be useful, but this person must have been a product service specialist in a call center environment. This person will need to be able to retain information about a large number of products and also be able to research to find solutions, if they do not know the answer.

Required Skills & Experience Excellent communication skills (Verbal, Written, and excellent Grammar are very important) 3+ years phone and email support for products (solving problems that may take days to solve due to research to find the answer) External client facing Call center environment experience 1+ Year help desk experience preferred Strong problem-solving skills Customer Service/Product service experience Critical/Analytical thinking Reading Comprehension
What You Will Be Doing Communicate and coordinate with customers, members, field teams, business partners, distributors and suppliers to resolve issues in a timely manner Assist members with password reset issues via phone Provide support to members via troubleshooting of issues on products Provide website support to members via phone and at times via email or chat Keep records of member interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in CRM tool May initiate customer contact to proactively identify and address customer needs Monitors the resolution process to ensure other departments follow through on requests Provide product and service information for members by researching multiple databases for resolution Follow up on member inquiries not immediately resolved Escalate unresolved issues to Level II support

You will receive the following benefits:

Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) including match with pre and post-tax options Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.