Member Support Specialist **ACC Premiere** 20 Positions ID: 55259 Posted On 11/01/2024 **Job Overview** Remote and Hybrid Scheduling Options Available at our Dubuque, IA location. **Are you passionate about delivering an exceptional member experience?** **At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.** **If you have experience in retail, customer service, and/or data entry, we want to hear from you!** **RESPONSIBILITIES:** + Address and resolve members inquiries + Troubleshooting App and Devise Issues + Document and update member records based on interactions + Stay informed about our evolving products and services + Manage multiple member inquiries quickly, accurately, and efficiently **WORK ENVIRONMENT AND WORKSPACE:** + Dedicated home office workspace, ideally a separate room with its own door + Adequate space to set up the workstation + Ability to hardwire internet (direct connection to your router) + Three power connections + No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members) + Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible. **PREFERRED SKILLS:** + Minimum of 2 years customer service experience in a call center environment + Minimum typing speed of 40-55 WPM + Strong attention to detail + Positive and professional demeanor + Excellent written and verbal communication skills + High school diploma required; college education preferred + Experience with diagnosing and troubleshooting Apps and Devices + Previous medical experience a plus **TRAINING:** + 100% attendance required + Live Remote Training + Systems and Program Training + Full-time, Monday-Friday, dayshift training **AFTER-TRAINING SCHEDULE:** + Monday-Friday, afternoon/evening shift **_Ready to make a difference? Apply today and join a team that values your skills and contributions!_** Primary Contact 1724689338788 LuAnn Lackey Director of Operations , Phone Phone Phone Fax llamorte@accpremiere.com Email False False False **Job Details** Categories Customer Service Location Dubuque, IA Shift Second Shift Job Type Employee Full/Part Full Time Pay/Salary $11.50-$13.00 Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan PTO (Paid Time Off) Paid Holidays Tuition Reimbursement **Qualifications** Education High School/GED Experience 1-2 Years Company ID 51915 Job REQ # \# Positions 20 Start Date 20241101 End Date 20241206 Featured Job 1 TH Ad 1 TH Comments **Similar Jobs** Strategic Account Specialist Flexsteel Industries, Inc Switchboard - Business Support Specialist - PT | N MercyOne Application and Evaluation Specialist University of Wisconsin-Platteville Talent Acquisition Specialist Sedona Staffing Services Marketing Specialist - Part Time Sedona Staffing Services Concrete Production Team Member Sedona Staffing Services Tier 1 Tech Support DigiFarm VBN **Share this Job** ACC Premiere **About the Company** We deliver innovative customer service solutions and world-class customer experiences across a wide range of industries. Our employees support the customers of some of the world’s most trusted brands. We are proud of our ability to offer flexible, fully remote work from home job as well as hybrid or in office roles for those living near one of our two Midwest locations.