It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Exempt/Non Exempt:

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG) 

You’re a sales and service professional who loves interacting with customers. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees. Continue reading to see what our Membership Sales and Service Representative opportunities are all about! 

A day-in-the-life of a Membership Sales and Service Representative: 

Our Membership Sales and Service Representatives provide solutions and consultation to our customers and members on AAA products and services through account analysis and cross-selling. Membership Reps will be challenged to drive new business with competitive products and help retain The Auto Club Group's 60+ million members. 

In this role, you will also have the opportunity to: 

Provide world-class member-centric experience in a high-volume, fast-paced call center environment 

Sell new memberships and upgrades to increase base growth 

Consult members on club products and appropriately cross-sell / make referrals on products and services to maximize information and sales opportunities for the organization 

Receive and process Auto Travel calls, as needed 

Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership 

How we reward our employees: 

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: 

Our Auto Club Group Membership Sales and Service Representatives earn a competitive salary of $16.75 per hour to start with uncapped commission and incentives 

Overtime earning potential at time and a half the hourly wage 

Fully paid training 

Medical, dental, and vision benefits 

401k with employer match 

Paid parental leave and adoption assistance  

Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays 

Paid volunteer day annually 

Tuition assistance program, professional certification reimbursement program, and other professional development opportunities 

AAA Membership  

Discounts, perks, rewards, and much more 

Bilingual Subsidy (Must be fluent in English and Spanish) 

We are looking for candidates who have: 

Education 

High School Diploma or equivalent (GED) 

Experience 

Minimum of 6 months’ customer service experience in a fast-paced, computer-automated business environment 

Basic knowledge of PC navigation, internet usage, sending and receiving emails, toggling between applications and other skills and computer knowledge 

Soft-selling skills 

Ability to multi-task  

Ability to troubleshoot minor computer issues 

Ability to interpret contract and bid documents, in addition to contract negotiation skills 

Home Office Requirements 

A designated workspace free from interruptions and distractions 

Workspace large enough for two monitors and a phone 

100MB per second high-speed Internet with the ability to connect a computer and phone line directly to a modem 

Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties) 

Ability to plug in (4) outlets with power strips 

Personal cell phone during training with the ability to download company apps for network access 

Earbuds or phones are recommended 

Preferred Qualifications 

1-2 years of related customer service experience, advanced computer skills and prior sales experience 

Work Environment 

This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.  

Interested in learning more? Apply Today! 

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.