Job Summary:

We are seeking a dynamic and results-driven Sales Manager to lead our membership sales efforts and drive business growth at the JCC of Greater Rochester. This role is responsible for generating leads, managing daily sales operations, and supporting the overall business strategy through effective marketing and outreach initiatives. The ideal candidate will have a passion for building relationships, achieving sales targets, and mentoring a high-performing sales team. As a key leader in the organization, the Sales Manager will oversee the sales department, develop strategic initiatives, and ensure seamless execution of membership processes. If you thrive in a fast-paced environment and are motivated by achieving and exceeding goals, we invite you to join our team.

Essential functions of the Job:

Lead Generation for the Department

Actively develop leads for potential members

Develop an ongoing calendar of events that recruit new membership leads and retain existing members

Distribute passes, fliers, and other materials to create traffic flow of potential members

Develop relationships and encourage member referrals

Oversee group and corporate sales action plans

Provide ongoing maintenance for assigned corporate and partner accounts, including regular contact with liaisons, distribution of materials, and promotional events

Develop strategy and plans for outreach and guerrilla marketing

Prospect for new business daily and maintain a "Do whatever it takes" attitude to meet membership goals

Support the Needs of the Business

Actively participate in marketing strategic planning and implementation

With General Manager and Marketing, develop an annual marketing plan and comprehensive portfolio of presentation strategies, including collateral, PowerPoint, website, events, and social media

Participate in membership marketing meetings

Know our competition almost as well as you know our center

Participate in all member, guest, and center events

Perform various other specific duties and assignments as necessary or required

Lead the Sales Department

Achieve membership and revenue goals

Constantly strive to improve knowledge and application of all sales skills to improve measurable sales performance

Achieve monthly personal and team sales goals

Track production of other membership team members, coach and support positive performance

Prepares for and leads sales meetings

Evaluates sales strategies to identify improvement areas

Assist in hiring and training for anyone involved in sales in the center

Manage Day-to-Day Operations

Manage the day-to-day operations of membership sales

Complete all membership paperwork for new members, including application and orientation requirements

Track and report daily membership sales

Organize and maintain daily logs of tours, information calls, web leads, and guests for follow-up, and track progress with GM daily

Ensure each potential member and every sale is sourced appropriately, and that sources are reported accurately to the marketing department

Be accountable for POS entry and financial transactions for new members

Manage guest passes and guest reports

Ensure accurate and timely flow of membership paperwork

Respond to telephone, walk-in, and email membership inquiries, booking and maintaining appointments for potential members to tour the club

Generate a minimum of 20 outgoing contacts per inactive hour and a total of 40 minimum phone calls per day following up on all possible leads

Provide all potential members and guests with an enthusiastic and informative tour based on individual needs

Make follow-up calls to all potential members who failed to show for their appointments and all guests who have not yet enrolled

Maintain and submit a commission log each pay period, including all necessary backup paperwork such as copies of membership applications

Required Qualifications:

Minimum of 3 years of Sales Manager Experience within the fitness industry, including overseeing a Membership team.

Effective team management and coaching skills.

Strong service background and a focus on creating an exceptional Member Experience.

Experience in building corporate partnerships, sponsorships, and memberships.

Proven track record of launching new initiatives and exceeding revenue goals.

 

Preferred Qualifications:

Demonstrated success in increasing membership in both for profit and not for profit environments.

Successful track record managing sales, operations, and customer service.

Excellent communication-both written and oral, leadership, interpersonal and supervisory skills.

Ability to anticipate, manage, and solve issues on a regular, and daily, basis.

Highly skilled in Google Docs, Excel, as well as proven ability to work with different CRM systems (i.e., CSI, Spectrum), Salesforce preferred.

Per pay transparency requirements, the compensation for this position ranges from $25.00/hour to $36.06/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off.  Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements). 

WHO WE ARE 

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. 

Learn more here:

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