Salary: $49,000/year POSITION OBJECTIVE: The Mentor Program Manager oversees the day-to-day operations of the Mentor Program and collaborates closely with the Assistant Director of Youth Services to increase the amount of and quality of connections to a supportive adult. This position supports and improves the well-being of young people experiencing the child welfare system. ESSENTIAL FUNCTIONS: Recruits, retain, manage, and engage volunteer mentors throughout the program. Coordinate with the team to screen all mentor funding requests for potential matches with a volunteer. Conducts targeted community outreach and recruitment to grow the mentor network for adolescent youth in foster care. Ensure appropriate screening and background checks of prospective mentors are completed. Deliver presentations to case managers, IL specialists, caregivers, and other relevant stakeholders to provide education and information about the program and benefits of a supportive adult connection and to identify youth in need of mentors. Cultivate partnerships with community organizations to provide support for mentors and mentees. Collect the mentor volunteer’s monthly activities and hours through an online or other database. Document youth that are connected to mentors in ARGOS and provide regular updates to the case manager assigned. Empower mentors and youth via personnel development activities. Facilitate training as needed. Develop and facilitate mentor and caregiver orientation and training sessions. These sessions include program operations, goal setting, and the unique needs of youth in foster care. Create and distribute surveys to youth, caregivers, and case managers to gather progress of participant youth at regular intervals for each mentor match relationship throughout the year. Maintain a database of prospective mentors, current mentors, and mentees. Make mentor matches based on interests, preferences, and location of both the mentors and youth. Coordinate these matches appropriately. Monitor and maintain regular contact, through in-person meetings, phone calls, and other resources the activities of mentor/mentee relationships, and make recommendations to improve the value of the relationship. Provide ongoing support for the mentor matches. Develop and maintain accurate, up-to-date reports on all youth in foster care participating in the program, in consultation with agency staff. Analyze data related to monthly reporting from mentors, youth, and case managers on the overall impact of the supportive adult connection and the outcomes of the youth that participate. Maintain reports on the budgetary and program activity matters. Participate in creation and annual reviews of Unit Policy and Procedure Manuals to ensure all policy and procedures reflect current state, federal and system of care requirements. Participate in the agency strategic plan and quality improvement processes. An ability to perform essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, & local standards, including meeting qualitative & quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with ADA, FMLA and other federal, state, and local standards. Ability to comply with all personnel policies & procedures. We understand the importance that every provider, parent, and employee play in the success of our mission to protect and inspire every child, every day. An essential function of all employees is to provide excellent customer service by being professional and respectful in all interactions every day. It is also expected that all employees are timely and responsive in their communication with others. NON-ESSENTIAL FUNCTIONS: Support agency staff in identifying and pursuing sustainable funding opportunities for programs. This list of functions is not intended to be exhaustive. The agency reserves the right to revise this job description as needed to comply with actual job requirements. QUALIFICATIONS: REQUIRED: Bachelor’s degree in social work or human services field Knowledge and at least 2 years’ experience working in the child welfare system. Experience working with adolescents or at-risk youth. Experience in volunteer management PREFERRED: Certification or specialized training in mentorship or volunteer management. Master’s degree in social work or human services field SKILLS: REQUIRED: Interpersonal skills to interact effectively with youth, mentors, agency and other stakeholder staff, and members of the community. Proficient in the use of MS Office programs (Word, Excel, PowerPoint, and Outlook). Ability to coordinate multiple tasks simultaneously and adjust workload, as necessary. Ability to analyze, integrate and report data. Demonstrated ability to establish and maintain cooperative working relationships with other staff, subordinates, and constituents. Demonstrate cultural and linguistic competence & sensitivity to population served. Ability to travel. PREFERRED: Demonstrated experience in effectively communicating in individual and large group settings. SPECIAL CONDITIONS: Thorough Background Screening upon hire including FBI, FDLE, Local Law check, Employment Reference check, DMV check, Criminal Records check, Social Security Trace & Drug Screening. FDLE check will be run at least every 5 years. On-call assignments- N/A Travel- local: 30% per week, long-distance: 5% per month. PHYSICAL & MENTAL REQUIREMENTS: (N=Needed P=Preferred) Analyzing (N), Bending-neck (P), Bending-waist (P), Calculations (N), Carrying/Lifting (N), Climbing (P), Crawling/Crouching (P), Finger Movements (N), Handling Objects (N), Kneeling (P), Pushing/Pulling (P), Reaching (P), Reading & Comprehending (N), Reasoning (N), Sitting (P), Squatting (P), Standing (P), Twisting-neck (P), Twisting-waist (P), Walking (P), Writing (N) POSITION STATUS: Exempt Supervision level: 1 = general direction, 2 = direction, 3 = general supervision, 4 = supervision, 5 = close supervision Supervised by: Assistant Director of Youth Services (2) Family Partnerships of Central Florida is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. This employer also maintains a Drug-Free Workplace. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650.