This is an IN-OFFICE role located at: 2601 Meachum Blvd., Fort Worth, TX WHO YOU ARE: Do you find it rewarding to help others? Do you enjoy teaching people? Are you resourceful? Do you have a technical curiosity and ability to want to learn understand? ABOUT US: Deluxe Merchant Services+ is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow. Follow us on LinkedIn (http://www.linkedin.com/company/deluxe/posts/?feedView=all) RESPONSIBILITIES: As a Merchant Training Representative you provide support to new Merchants. As the Merchant receives their product you contact them and assist them with Point of Sale (POS) device set up. + Contact and accept incoming calls from merchants and sales representatives to set up and download equipment + Train Merchants on equipment functions and ensure the equipment is operating correctly + Review orders to ensure mistakes are caught and resolved prior to completion + Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps + Complete outgoing and incoming calls to/from merchants and sales representatives to set up, download and train on equipment functions and ensure equipment is operating correctly + Handle escalated technical issues by providing an effective resolution + Track and report daily work items + Work multiple ticket queues and other department functions as needed + Maintain knowledge of current and new products, as well as industry changes BASIC QUALIFICATIONS: (Required) + High School Diploma/GED + 2 years customer service and technical support experience + Prior call center environment delivering customer service and technical troubleshooting + Functional knowledge of Microsoft Outlook, Word, Excel, and PowerPoint and PC literacy + Must be 18 years of age or older PREFERRED QUALIFICATIONS: (Desired but not required) + Associate’s degree + Knowledge of credit card processing + Working knowledge of Point of Service (POS) equipment installation and operation + Bilingual (English/Spanish) + Ability to present complex technical information to a non-technical audience + Compelling and articulate speaker in a variety of settings + Expert problem-solver + focus on quality + Excellent organizational skills + Excellent written communication + Understands technology and can grasp challenging technical issues Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: + Healthcare (Medical, Dental, Vision) + Paid Time Off, Volunteer Time Off, and Holidays + Employer-Matched Retirement Plan + Employee Stock Purchase Plan + Short-Term and Long-Term Disability + Infertility Treatment, Adoption and Surrogacy Assistance + Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .