Do you have a knack for investigating? Do you have finesse in navigating sensitive conversations? Do you seek to understand and bring to resolution?
BENEFITS:At Deluxe, we know that great people make a great organization. We have a culture that keeps people; 42% of our team has been here over 10 years!
We value our people and offer generous benefits that are eligible DAY ONE! Including 401K, Medical, Dental, Vision, Time off, Volunteer time off, Paid maternity/paternity leave, Tuition reimbursement, and so much more!
ABOUT US:Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.
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RESPONSIBILITIES:You will minimize risk by monitoring daily merchant transaction exceptions. You will assess and gather additional information to make an audit recommendation/decision.
Monitor/process daily release of funds via suspense system where investigation determines an acceptable risk
Update online systems with account status, and contact customers to review company policies and procedure
Maintain departmental spreadsheets of data for reporting purposes. Reports include Audit Log-Monthly summary of all accounts investigated
Member Alert to Control High-Risk Merchants (Formerly TMF)
Monthly update of merchant matches and placements on Terminated Merchant File
Input information into systems like Proprietary Merchant System, Suspense System, Loss Prevention Online, SAM, Vital, and FDR regarding account status and investigation notes
BASICS QUALIFICATIONS: (Required)Education/Experience: HS/GED AND 2 years of relevant experience; OR Associates Degree and 0 years experience
Customer Service Experience
Ability to work with mathematical concepts such as probability and statistical inference
Competently analyze and prioritize information to make appropriate recommendations
Committed to meeting quality standards
Trusted to keep sensitive information secure
Must be 18 years of age or older
PREFERRED QUALIFICATIONS: (Desired but not required)Associate Degree
Card issuer or merchant acquirer experience
Listen attentively and respond effectively to customer
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.