Are you passionate about providing exceptional support and solutions? At Chase Merchant Services, we empower businesses by offering world-class payment processing capabilities. As a global leader, we authorize transactions in over 130 currencies, ensuring our merchants thrive in a dynamic market. Join us and be part of a team that values innovation, collaboration, and customer success. Your expertise will help shape the future of merchant services.

As an Account Specialist in the Merchant Payments Solution Center, you will be an advocate for our merchants, working closely with our internal partners. You’ll provide essential email support, resolving payment processing issues and addressing inquiries. Together, we ensure our merchants receive timely and effective solutions. Your role is crucial in maintaining our reputation for excellence and reliability.

Job Responsibilities:

Respond to email inquiries from merchants and provide first-touch resolution Identify, analyze, and document information collected from merchants Resolve issues and merchant concerns accurately and expediently Ensure timely follow-up on merchant inquiries 100% of the time Analyze transactions, statements, and account information to provide solutions Maintain a high level of knowledge about new products, features, and services Meet or exceed production goals as outlined in the metrics scorecard Escalate unresolved issues that pose risk or exposure Liaise with other areas of the organization for timely resolution Demonstrate exemplary teamwork by maintaining a professional, positive attitude

Required Qualifications, Capabilities, and Skills:

Bilingual in English/German or English/Spanish Excellent verbal and written communication skills Ability to multitask and work independently Flexibility to work in a dynamic, fast-paced environment Proficiency in Microsoft Office, including creating spreadsheets High school diploma or equivalent Commitment to 100% customer-based interaction Availability to work during operating hours, including bank holidays Willingness to work in the office three days per week

Preferred Qualifications, Capabilities, and Skills:

Customer service experience Knowledge of the payment processing industry and related procedures Experience in a similar role within a financial institution Strong problem-solving skills Ability to work collaboratively with cross-functional teams Familiarity with CRM software Demonstrated ability to meet performance metrics