Primary Purpose

Manage and control the overall Bidvest group, customer, vendor and partner sales & relationship function within the Acquiring/Merchant Services business unit. This all-in accordance with applicable legislation and internal policies and procedures.

The objective is to provide the targeted customer base with product solutions in terms of holistic Acquiring Merchant product and methods and partners/vendors with mutual beneficial arrangements, in order to increase the company bottom-line profit. Further to manage a team of sales specialists and admin support to pro-actively deliver on set sales targets and to ensure the related product and operational risks are controlled and maintained.

Minimum Requirements

Qualifications

Degree and/or Diploma in a Business-related field RE5 will be an advantage

Experience

5 - 8 years' experience in the payments and/or banking industry, preferably with acquiring, card and/or merchant experiencePayments knowledge both within the issuing and acquiring environmentsCustomer focused understanding the sales dynamics and targets
Knowledge of Visa & Master Card settlement & payment processes

Financial Management

Implement the agreed strategy and business plan to the Bidvest Bank, medium to large corporate company sector in the Acquiring Merchant Services space.Develop and manage budgets and forecasts for the sales & relationship function, based on strategic requirementsManage and control costs and income in-line with departmental and bank budget expectationsEnsure the function achieves the sales target through strategically selling and cross selling merchant acquiring solutions, in-line with the strategy approach and business planPro-actively ‘cold call’ and identify ‘new’ clients for Bidvest Merchant Services, in order to meet set monthly and annual revenue targetsEnsure the correct solution is presented to clientsStructure deals/transactionsRecommend acquiring solutions to meet customer needs & requirements

Stakeholder Management

Interpret business/customer requirements and address customer queries and challenges to provide timeous solutions.Grow and manage the existing customer base through performing a needs analysis of customer current product usage and finding opportunities to offer diversified products, upselling and cross selling different options that add value to the clientCorrectly anticipate and interpret customers’ business requirements to provide relevant and timeous solutions (research the client’s business, in order to be prepared and add value to the solutions provided)Take-on the role as the primary point of contact for the client, ensuring excellent service levels and quality to customers to ensure the retention of the client and a long-term working relationshipContinuous face-to-face and telephonic interaction with clients, in order to pre-empt, review and proactively address their needsDrive new business through utilizing avenues through team networks with other Bidvest companies and strategic dealerships

Operational Excellence

Ensure on-going strategic initiatives are evaluated, interpreted and implemented in maintenance of an effectiveness of the sales & relationship function within Merchant ServicesEnsure all statutory and business reporting are executed on within predetermined deadlines (monthly, quarterly and/or annually), in-line with all the relevant regulations and the Bank’s internal policies and proceduresChallenge operations and maintenance department to challenge rates

People Leadership

Monitoring and managing the deliverables, output and performance of subordinates within the sales teamsDevelop talent by facilitating cross training, developing, coaching, mentoring & growing individuals & teams within the acquiring environmentEncourages career advancementFollow-up on disciplinary procedures and any other matters relating to subordinate behaviour and activitiesEnsure effective training & development practices exist in the BU and that continuous learning is fosteredMentor staff by going with them to clients, assisting them with solutions and closing dealsAccountable for providing an environment in which employees can apply what they have learnedSupport & reinforce the application of newly acquired skillsReward the application of newly acquired skills & knowledgeFoster a climate of continuous learningEnsure training is a part of employees' daily routine & encourages them to tap into the knowledge of their colleagues & to set performance improvement goalsManage day-to-day staffing requirements, issues and performance

This position is advertised in line with our commitment to Employment Equity.