Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Merchant Support Representative to help grow our company and ensure our mission is achieved! 

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. 

WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our customer service department has one goal: to create a positive, engaging, and risk free experience for our customers and agents while driving the business. 

YOU ARE: A highly detailed-oriented rockstar who loves helping our merchants journey at Progressive Leasing. If you’re a great communicator, passionate about helping others and highly detail oriented, then take the next step in your Prog career path and apply now!  

OUR DAY-TO-DAY: 

Train new stores on Progressive Leasing services, products and other company information 

Maintain store relationships 

Test, train, and update stores on new policies and system updates 

Support the processing and customer service departments when they are in need 

Maintain a positive attitude and a high level of professionalism with store representatives, customers and fellow employees 

Make good use of your time by: running reports and following up with stores; doing invoices and helping process accounts when processors are busy; helping customer service calls; responding to emails and voicemails in a timely manner 

Other duties as assigned 

YOU’LL BRING: 

Shift will include nights and weekends 

Excellent verbal and written communication skills 

Computer & Typing literacy/proficiency, working with multiple software applications/screens simultaneously 

Phone Experience in a customer service/call center environment 

High school Diploma or GED equivalent 

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.