To operate and maintain the Services Management Messaging nodes based on daily working hours & On call basis, solve individual or global internal/external customers complains., report and escalate the network problems according to the agreements & rules, and to implement required network changes with minimal impact on the customers.
Key Accountabilities & Decision Ownership• Perform housekeeping and system monitoring to prevent problem before its occurrence.
• Act upon escalated alarms /complains from the services operations front line Team.
• Solve individual or Global Customers Complains through remedy system (Seibel) or mails.
• Implement required network configuration and operational changes including Upgrades & expansions.
• Apply different configuration changes with minimal impact
• Launch commercial projects/ prepaid customers promo’s and apply the required testing according to the agreed KPI’s
• Escalate and follow up problems with vendors, evaluate & implement their recommendations.
• Regular management update as per agreed on KPIs
• 1-3 years of relevant experience in telecom/IT.
• Sound technical capability and leadership skills.
• Excellent interpersonal and communication skills.
• Excellent presentation skills.
• Ability to work under pressure.
Must have technical / professional qualifications:
• BSc of Engineering in Telecommunications or Computer science.
• Advanced knowledge of telecom network services and telecom protocols SS7, TCP/IP.
• Advanced knowledge in IT operating systems (Unix, Linux … etc.) and system administration.
• Advanced knowledge of Database technologies has a good knowledge in Data Base administration.
• Good knowledge on security and audit concept
• Vendor/customer Management and follow up the vendor/customer cases
• Hands on experience at (Clustering solutions, Database Administration, virtualization & Application servers Weblogic, TomCat)
• Good knowledge of computer programing languages and scripting.