Would you like a role that makes a real world impact? The growth of online harms in the world of social media has been exponential and can present itself at all levels of society. Users of social media are continually being bombarded with potentially harmful, illegal, hateful, violent, inauthentic and misattributed content.Our intelligence makes a huge difference; every year we protect millions of the most vulnerable from the most egregious forms of exploitation. Resolver has a rare opportunity within its Platform Imminent Threat Intelligence team, to join a dynamic team of analysts protecting users and brands from real world harm!

Alongside some of the most skilled analysts in the world, you will always be the first to know and first to act, providing our clients with real time intelligence as to the threats and risks they, their staff and locations, face. Fighting these risks on social media requires dynamism and fluidity to face each problem individually and appropriately, whilst also applying a consistent lens of investigative curiosity.

Successful candidates will ideally have a background in Trust & Safety, with online investigative skills being desirable, but to help you be truly successful, Resolver will provide extensive training and support from our subject matter experts and best-in-class analyst team. 

This role is predominantly Monday - Friday between the hours of 9am-5:30pm local time, however, there will be the occasional requirement to work between the hours of  7am-11pm UK time, with weekend and bank holiday work on a rotating basis.

Desired Qualities and Skills 

Strong writing and editing skills, particularly writing concise, short-form items and reviewing for bias, word choice, and factual accuracy

You will be a skilled communicator,  who is able to articulate clearly and concisely in verbal and written forms. You will confidently present your ideas in person or over text-based mediums like Slack and video conferencing like Google Meets/Hangouts and be a role model to staff and colleagues

Comfortable making quick, independent decisions and demonstrate the ability to correctly prioritise across competing tasks according to team goals

You will be working on critical and high-risk content so you’ll need to be a natural problem-solver who can prioritise and identify problems and make quick, sound decisions

Flexibility is key, as is a keen interest in OSINT and SOCMINT investigations

You’ll also have a passion for learning, as well as an interest in world affairs, and equally you’ll enjoy sharing your knowledge with the wider teams

1 years experience working in an intelligence environment and/or in security or equivalent professional experience in a related field, such as online trust and safety, brand or social media management

Key Responsibilities

Monitoring clients online content and assessing the need to send an alert where a security or other threat risk is identified

Understanding the risk landscape for all of our individual clients and reviewing data in line with their requirements 

Efficiently and precisely writing alerts to send to clients when a threat is identified 

Understanding violative content and making a decision to action said content when it is posted on a clients page 

Providing in-depth intelligence monitoring and reporting as required, in line with geopolitical events.

Communicating with your line manager and colleagues when a significant risk is identified 

Essential qualifications, experience and competencies

Experience of working within a 24/7, multi-national team is highly desirable

Knowledge and experience in a social media risk intelligence environment 

The successful candidate will demonstrate experience of delivery through staff and stakeholders