**JOB SUMMARY:** The Business Systems Manager position will serve as the technology and business process lead for Customer Experience and will lead efforts to develop & implement a comprehensive technology strategy & roadmap for Sales in strong partnership with Customer Services, ASCEND, Technology Organization, and other relevant stakeholders. This role will be focused on managing & deploying technology solutions that create operational efficiencies, improve customer satisfaction, enhance business controls, and enable the success of both our unregulated and regulated programs within the solutions portfolio. The BSM will oversee the development, enhancement, integration, and potential consolidation of our existing application portfolio such as Oracle Sales Cloud, EnergyEdge, LAMP, Power Clerk, and PSES Database, while also partnering with key stakeholders to identify new technologies to meet our evolving technology and business process needs. The BSM will proactively partner with various stakeholders to perform technology needs assessments, identify functionality and process gaps, oversee system upgrades and engage in system technology planning to develop a scalable technology strategy for the organization, including internal facing applications, as well as supporting external facing applications like EnergyEdge, Power Clerk, and Varasset in an effort to ensure strong business processes and controls are in place. The BSM will serve as a bridge between the ASCEND, Sales, SCS Digital Strategy, TO, Power Delivery and the Digital Customer Engagement and Systems teams to ensure strategic, short and long-term planning and coordination of technology efforts while ensuring the successful transition, integration and remediation of applications under the team’s portfolio to drive continued success of Customer Experience. The successful candidate will have relevant business and technology experience and proven success with leading a team, managing business technology systems, and delivering technology solutions on time and on budget that meet stated business needs. **JOB REQUIREMENTS:** (Education, Experience, Knowledge, Skills **)** + A bachelor’s degree in Business, Engineering, Statistics, Computer Science, or a related field is required. + A master’s degree in a related field and relevant industry certifications are a plus. + 4+ years of managerial experience of employees highly preferred. + 4+ years working with business systems, technology, business processes, work experience in sales & marketing, and/or customer service systems and tools preferred + Knowledge and experience with technology project implementations from gathering requirements through implementation, including project and budget management. + Results oriented leader. Demonstrated ability in getting results through other managers and possesses a talent for critical thinking + Understanding of regulated and unregulated solutions and programs, end-use sales, contracts, customer service, rates, rules and regulations is preferred. + General knowledge and understanding of data analytics and sales reporting tools + Previous experience working across multiple departments and organizations within Customer Service, Sales, Customer Solutions, Power Delivery, External Affairs, AFT, ASCEND, Technology Organization, and Customer Experience is a plus + Experience managing and prioritizing multiple projects simultaneously involving internal and external stakeholders. + Excellent communication skills, oral and written, including ability to convey complex technical information in a manner that is easy to understand to individuals at all levels inside and outside the company. + Demonstrated ability to collaborate across teams and influence senior-level management, key stakeholders, and lead through influence. + Ability to build and maintain effective relationships with stakeholders, peers, vendors, partners and navigate through competing priorities and other complex issues that require productive resolution. + Ability to operate in a fast paced, real-time operational environment with changing business dynamics + Ability to lead and manage through change. Should be recognized as a change agent + Demonstrated ability to develop a comprehensive strategy, connect the dots, work through others, and apply sound business judgment to achieve desired outcomes. **MAJOR JOB RESPONSIBILITIES:** The primary function of this role will be to develop & implement a comprehensive technology strategy & roadmap for Sales in strong partnership with Strategic Support, ASCEND, Technology Steering Committee, Technology Organization, Digital Customer Engagement and Systems team, and others relevant stakeholders. This work will include the following responsibilities: + Work with key internal stakeholders to understand existing technology system capabilities, gaps, existing initiatives underway, and partner with the business to successfully execute on necessary system implementations, enhancements, integrations, consolidation to drive business success. + Develop a comprehensive technology roadmap and strategy that is aligned with key internal stakeholders, including oversight over existing technology portfolio, which includes: Oracle Sales Cloud, EnergyEdge, LAMP, Power Clerk, PSES Database, etc. + Engage with ASCEND team and Sales organization to drive successful implementation of Sales Cloud and C2M within our organization + Engage frequently and proactively with business unit leaders to understand needs, gaps, opportunities, priorities, and utilize information gathered to drive roadmap and strategic technology related priorities. + Manage technology related budgets and lead efforts to prioritize initiatives and implement projects on time and on budget to drive organizational success. + Lead a team of technology business systems managers to effectively coordinate, implement, and communicate application enhancements, modernizations, upgrades, new functionality releases across the technology portfolio in partnership with the Technology Organization and external technology vendor partners. + Develop and implement a strategy to increase awareness of our technology related initiatives and grow organizational knowledge of existing technology applications and business processes + Establish and maintain strong working relationships with business stakeholders and subject matter experts to thoroughly understand, analyze and document operational business needs and requirements + Stay abreast on best practices and latest industry trends involving relevant technology applications + Serve on system-wide committee to ensure organizational alignment with key stakeholders **Georgia Power** is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power). Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 9876 Job Category: Customer Service Job Schedule: Full time Company: Georgia Power