Client Reference Code: 2025-47099

Do you have a passion for adult learning? Are you driven by developing learning content that helps promote career growth and customer satisfaction? If so, Spectrum Learning and Development has the position for you.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Customer Operations Learning and Development team is responsible for developing learning content to support our frontline Customer Service employees. They use training and best in class learning technology to prepare our frontline employees to provide the high-quality customer support Spectrum is known for.

BE PART OF THE CONNECTION

As a Manager of Curriculum Development, you’ll manage the design and development of Charter’s technical, customer service, sales, marketing, Spectrum Business, and leadership training programs with the goal of increasing customer satisfaction and generating revenue.

WHAT OUR MANAGERS OF CURRICULUM DEVELOPMENT ENJOY MOST

Managing the design and integration of classes into a comprehensive curriculum for each training functionEnsuring each training course can be modularized and marketed to different employee groups as neededAssessing clients’ learning situations, expectations, resources, constraints, learning needs and gaps, and tasks in relation to the organizational mission and goalsManaging the development of training programs based on business and performance objectives identified by leadershipPartnering with teams to establish train-the-trainer delivery and certificationManaging implementation of ROI forecasting and impact studies of training initiatives

On a typical day you’ll collaborate cross-functionally to leverage existing materials, and develop programs to establish consistent Charter curriculum. If you are an instructional design subject matter expert, this could be the role for you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Education: Bachelor’s degree in Instructional Design, Human Resource Development, Business Administration, or related field; specialized training in instructional design methodologiesExperience: Instructional design: 5 years or more; Project Management: 2 years or moreSkills: Microsoft Office products (Word, Excel, PowerPoint) Abilities: Clearly communicate orally and in writing; lead and manage others, make decisions and solve problems while working under pressure, deal with the public in a professional manner

Preferred Qualifications

Experience: Management or leadershipSkills: Skills in measurement and evaluation of training initiatives; skills in teambuilding, relationship building, facilitation, and presentation; organizational development/change initiatives; knowledge of cable television products and services

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeedTotal Rewards: See all the ways we invest in you—at work and in life

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Job Code : HTR515

2025-47099
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Customer Operations Zip Code: 28217

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.