Client Reference Code: 2025-47098

Do you have a passion for adult learning? Are you driven by developing learning content that helps promote career growth and customer satisfaction? If so, Spectrum Learning and Development has the position for you.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Customer Operations Learning and Development team is responsible for developing learning content to support our frontline Customer Service employees. They use training and best in class learning technology to prepare our frontline employees to provide the high-quality customer support Spectrum is known for.

BE PART OF THE CONNECTION

As a Manager in Learning and Development, you’ll lead and support the strategic L&D initiatives with cross-functional impact within the organization. You’ll use your expertise to implement content strategies and tactics to increase consistency across a variety of learning modalities resulting in an exceptional representative and customer experience.

WHAT OUR MANAGERS OF LEARNING & DEVELOPMENT ENJOY MOST

Making staffing decisions in support of intake prioritization- assigning practitioners to assignments aligned with their skills, abilities, and professional goalsCreating effective and engaging support and training content using the latest L&D best practices, techniques, and technologiesAutomating functions to improve efficiency and productivityCollaborating with analytics and reporting teams using data-driven approaches to upskill authors and designers to create well-structured contentAssisting with the maintenance and future development of team standards and guidelines supporting style guides, solution mapping, and common toolsEnsuring consistency, accuracy, and adherence to style guides standards supporting learner experienceEstablishing and monitoring standards for accessibility or universal design

You’ll work in a dynamic, collaborative office environment. You’ll excel in this role if you can make decisions under pressure in ambiguous circumstances while maintaining strong attention to detail and follow-through. A focus on continuous development will provide ample opportunities for career growth at Spectrum.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Learning and Development or Process Creation: 5 years or more; management or leadership: 2 years or more; relevant corporate experience in a large Fortune 100 companyEducation: Bachelor’s degree in Instructional Design, Adult Learning, Knowledge/Content Management, Business Management, Project Management/Program Management, Sales, Operations, or Communications or equivalent experience/certifications or equivalent combination of education and experienceAbilities: Drive towards performance outcomes while recognizing when a plan needs to be adapted; execute project management methodologies and processes; prioritize, organize, and assign staff effectively to manage multiple initiatives to meet deadlines; prioritize work efficiently to meet business partner and customer demand; educate, communicate, negotiate, and influence others to produce required outcomes

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeedTotal Rewards: See all the ways we invest in you—at work and in life

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Job Code : COP514

2025-47098
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Customer Operations Zip Code: 28217

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.