As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 220 Hutchison Rd, Rochester, New York, United States of America, 14620 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910502 United Business Office-PAS Work Shift: UR - Day (United States of America) Range: UR URG 112 Compensation Range: $70,197.00 - $105,295.00 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** Under general direction of the URMFG Associate Director of Cash Application and with significant latitude for independent judgment, the Manager of URMFG Under general direction of the URMFG Associate Director of Cash Application and with significant latitude for independent judgment, the Manager of URMFG Payment Operations is responsible for the direct supervision, guidance and coordination of the day to day activities within the Payment Posting, cash/check, and deposit/reconciliation functional areas of the URMFG Business Office. This role provides leadership and oversight of the payment posting and cash control processes for the University of Rochester Medical Faculty Group’s accounts receivable. The manager also develops and implements policies and procedures relating to assigned functional areas. In managing all responsibilities, the Manager of URMFG Payment Operations will work to elevate service, quality and customer responsiveness to internal and external stakeholders. **RESPONSIBILITIES** Under general direction of the Associate Director of Cash Applications and with significant latitude for independent judgment: 25% Directs the day to day activities of the Payment Posting and Cash Control functional areas within the URMFG United Business Office. Develops and executes strategic plans to facilitate program development and process improvement. Takes responsibility for ensuring the timely completion of team duties and projects, including addressing and resolving challenging situations. Provides direct supervision, advice and guidance to subordinate staff. Responsible for hiring, evaluating staff performance, recommending salary adjustments, and managing other personnel actions. Develops and delivers functional orientations for staff, while planning and implementing comprehensive training programs to enhance their skills and performance. Promotes positive communication and collaboration while ensuring that values (such as ICare and Meloria) are communicated and demonstrated. 25% Develops and implements URMFG operating procedures relating to payment posting and cash control operations. Assumes responsibility for the timely completion of duties and projects, including resolving problematic situations. Maintains consistent communications with URMFG Finance and UBO leadership and other external stakeholders to proactively identify needs and necessary operational improvements. Develops plans to resolve issues understanding the priority status within established time frames. Provides advice and consultation to colleagues within URMFG and other stakeholders. Analyzes situations and incidents, prepares detailed reports, and presents findings to communicate recommendations and conclusions to management. Facilitates communication across UBO leadership to enhance effectiveness, efficiency, and information sharing. Prepares and presents data to Senior Leadership as needed. Acts as the primary liaison for the functional area with both internal and external auditors. 20% Establishes and implements internal controls and quality assurance measures designed to provide effective safeguard over URMFG’s clinical and other revenue. Ensures that internal controls are in place to safeguard accounts receivable records and the collection/timely application of cash/payments. Maintains current knowledge of HIPAA and cash application/credit card regulations, reports and directs resolution of compliance issues. 15% Serves as the project leader in the development, implementation and enterprise-wide deployment of information systems and/or new technologies, including Ellkay cash application, Epic’s Access and Revenue Cycle system, Electronic Document Imaging System, electronic payment posting/remittance processing for major payers, and lockbox for centralized payment collections. Evaluate new programs for feasibility and existing programs for continued viability. Identifies, presents and implements new ways to improve operations both in functional area, and across the URMFG United Business Office. 10% Establishes and maintains effective working relationships with third party payer representatives to ensure appropriate and timely reimbursement. Oversees the centralized management of payment posting and cash handling issues and ensures timely resolution. Ensures early problem identification and effective resolution. Identifies and presents new ways to improve operations. Completes special projects as needed. 5% Maintains up-to-date and thorough knowledge of system technology and industry standards/best practices as related to payment posting, cash handling and deposit/reconciliation processes. Participates in professional associations and development activities to remain informed regarding new development in the field and disseminate information to Administrators and other Business Service Team key staff. **EDUCATION & EXPERIENCE** Required: + Bachelor's Degree and 3 years of relevant experience required or equivalent combination of education and/or experience Recommended: + Proven proficiency in Microsoft Office Suite + Demonstrated results-driven organizational and problem-solving skills + Excellent communication skills with a track record of effective interpersonal interactions + Ability to work collaboratively in a team environment across all levels of management and staff, with demonstrated success + Established independent judgment evidenced by previous decision-making responsibilities The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.