Client Reference Code: 2025-48422

Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.

BE PART OF THE CONNECTION

As the leader of a content design team, you’ll manage intake, tactics and approach to address key launches and initiatives that require Support Content across the Digital Service & CX landscape. You‘ll recommend and strategize innovative solutions for high-visibility projects to get buy-in across the team. Your role reports to the Director of Support and includes collaborating with all positions and teams across company to understand and support new and existing features, product launches and projects. You’ll be implementing consistent processes and recommending brand-approved language for our customers. You’ll also advocate for improved customer experiences as you use our tools and CMS to design a customized, best-in-class experience.

WHAT OUR CONTENT DESIGN MANAGERS ENJOY MOST

Managing an innovative and collaborative team to produce exceptional, customized digital products that enhance the customer experiences for our customersDirecting development and implementation of new products, tools, tech and initiativesLeveraging existing technologies and operational improvements to reduce friction, create content flow documentation and improve efficiencyAdopting content design best practices, content-focused standards within an overarching system of guidelines and content solutions in partnership with product design peers in SSPPProviding support to grow team members, build confidence, develop team-building techniques and provide development opportunities to help advance careersLeading complicated and tech-focused projects to recommend the best customer tactics and flow with cross-department integration

On any given day, you’ll use your project management skills, content design talents and editorial know-how to track, strategize and document support content plans and tactics across DSCX and the company. Your organizational, interpersonal and communication skills will help your team operate at the highest levels for efficient, high-quality support content that meets or beats deadlines.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Content Design or Product Design management experience: 5+ years; experience with research-driven, iterative product and content design: 5+ years; experience creating, maintaining and applying content voice, tone and style guidelines, especially as part of an overall design system: 5+ years; management or leadership experience: 2+ yearsEducation: Bachelor's degree in Design / HCI / Related Field, or equivalent combination of education and experienceSkills: Effective written communication and presentation skills; Abilities: Prioritize and organize effectively; make decisions and solve problems while working under pressure; analyze and interpret data; manage, train, supervise and motivate others; sketch and generate big-picture ideas for early-stage product design work

Preferred Qualifications

Experience: Project Management

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeedTotal Rewards: See all the ways we invest in you—at work and in life

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Job Code : MPD529

2025-48422
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Customer Operations Zip Code: 06902

Who You Are Matters Here

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